Aguil Dut
Carseldine,QLD
Overview
8
8
years of professional experience
Work History
Customer Service Representative
TSA
4000
09.2022 - 06.2025
- Assisted customers in troubleshooting product issues, providing effective solutions in a timely manner.
- Managed high call volumes while maintaining professionalism and composure during peak periods. Average 25-30 calls a day..
- Resolved customer inquiries and concerns through effective communication and problem-solving techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Front Counter & Drive Thru Lead
Hungry Jacks Boondall
4034
07.2018 - 09.2022
- Operated Point of Sale systems to manage transactions accurately and expedite service.
- Maintained cleanliness and organization of workstations to adhere to health and safety standards.
- Collaborated with team members to ensure timely food preparation and delivery during peak hours.
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
Receptionist
Tommy Guns Chermside
05.2017 - 03.2020
- Managed front desk operations, ensuring a welcoming environment for all guests..
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
Grade 12 - Secondary Education
Mary Mackillop College
Nundah Qld12.2020
Skills
- Great teamwork skills
- First aid trained (Certified)
- Emergency preparedness
- Records management
- Data documentation
- Money handling
- Problem-solving
- Multitasking Abilities
- Reliability
- Critical thinking
- Organizational skills
- Active listening
References
Hayden Allen- Past Manager
0407654033
Summary
Reliable and mature individual with a keen interest in securing a or part-time/ full time position to develop skills for long-term career growth. Strong communication and teamwork abilities, eager to contribute positively to a dynamic work environment. Seeking an opportunity to apply skills and gain valuable experience in the workforce.
Timeline
Customer Service Representative
TSA
09.2022 - 06.2025
Front Counter & Drive Thru Lead
Hungry Jacks Boondall
07.2018 - 09.2022
Receptionist
Tommy Guns Chermside
05.2017 - 03.2020
Grade 12 - Secondary Education
Mary Mackillop College