Agustin Fares
Bundoora ,VIC
Summary
Driven Online Boutique Owner with relevant experience in managing all aspects of online retail operations. Strengths include inventory management, customer service, and marketing strategy implementation. Demonstrated skills in fostering vendor relationships, driving sales growth, and improving online presence. Recognized for transforming business vision into lucrative online reality while maintaining consistent brand image.
Overview
11
11
years of professional experience
Work History
Online Boutique Owner
La Petite Carla
Bundoora, VIC
09.2011 - 06.2015
- Corresponded with online customers via electronic mail, telephone or other electronic messaging.
- Delivered e-mail confirmation of completed transactions and shipment.
- Created content for blog posts and other digital platforms to engage customers and promote products.
- Set pricing structures according to market analytics and emerging trends.
- Uploaded photos, videos or images to online storefronts or other shopping websites.
- Built successful online business from ground up, collecting capital, setting up online presence and managing customer interactions.
- Received and processed payments from customers using electronic transaction services.
- Monitored stock levels across multiple store locations using a centralized inventory management system.
- Researched potential new markets and demographics for targeting future growth initiatives.
- Maintained relationships with key suppliers to ensure competitive pricing on products.
- Handled customer service inquiries via phone, email, and social media channels in a professional manner.
- Hosted special events to boost brand awareness and increase community engagement.
- Designed promotional materials such as flyers, brochures, banners for special events or seasonal promotions.
Customer Service Representative
Garrads
Thomastown , VIC
02.2004 - 03.2005
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided accurate information about products and services to customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Bachelor of Travel & Tourism - Tourism And Travel Management
Queensland Central University
Melbourne 06-2001
Skills
- Digital marketing
- Time management
- Customer relations
- Inventory management
- Content creation
- Customer relationship management
- Payment processing
Languages
Indonesian
First Language
Timeline
Online Boutique Owner
La Petite Carla
09.2011 - 06.2015
Customer Service Representative
Garrads
02.2004 - 03.2005
Bachelor of Travel & Tourism - Tourism And Travel Management
Queensland Central University