Agustina Romagnoli
Jindabyne,NSW
Summary
Efficient Housekeeping Supervisor known for high productivity and completing tasks with precision. Specialize in staff management, quality control, and inventory management. Excel in communication, teamwork, and problem-solving to ensure peak operational efficiency and exceptional guest satisfaction.
Overview
6
6
years of professional experience
Work History
Front Desk and Reservation Agent
Perisher - Vail Resorts
Perisher, NSW
06.2024 - Current
- Maintained reservation records and ensured accurate availability.
- Provided information on services, amenities, and packages.
- Assisted with reservations and addressed inquiries.
- Resolved guest concerns and delivered exceptional service.
- Coordinated with housekeeping and maintenance for efficient service.
- Processed various payment types accurately.
Housekeeper Supervisor/Coordinator
Beach Club Hotel - Hamilton Island
Hamilton Island , QLD
03.2023 - 08.2023
- Led and managed the housekeeping team, maintaining high standards of cleanliness and guest satisfaction.
- Conducted regular inspections to ensure compliance with SOPs, organizational guidelines, and WHS laws.
- Managed stock, ordering, and overall team operations when the manager was off or on holidays.
- Responded promptly to guest inquiries, special requests, and complaints, ensuring a positive experience.
- Assisted in staff performance evaluations and identified training needs.
- Coordinated with Front Desk and Maintenance for room readiness and reported issues.
- Optimized roster schedules to ensure smooth operations.
Admissions Assistant
Duferco Spain S.L
Spain
03.2018 - 11.2020
- Provided information and assistance to customers with questions about products and services.
- Managed office supplies and placed orders.
- Efficiently managed the sorting and preparation of mail and packages.
- Maintained efficient document management practices by organizing files, scanning documents, and archiving records.
- Ensured timely receipt of documents for project tracking.
- Ensured accurate updates to the database documentation
Education
CertificATe AIRLINE OPERATIONS (CABIN CREW) -
C.I.C.A.R
Argentina12-2012
Bachelor of Arts - Architecture
National University of Rosario
Argentina12-2011
Skills
- Customer reservations
- Data Entry
- Strong leadership
- Department coordination
- Customer Service
- Staff Training and Development
- Staff Scheduling
- Budget Administration
References
References available upon request.
Timeline
Front Desk and Reservation Agent
Perisher - Vail Resorts
06.2024 - Current
Housekeeper Supervisor/Coordinator
Beach Club Hotel - Hamilton Island
03.2023 - 08.2023
Admissions Assistant
Duferco Spain S.L
03.2018 - 11.2020
CertificATe AIRLINE OPERATIONS (CABIN CREW) -
C.I.C.A.R
Bachelor of Arts - Architecture
National University of Rosario
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