Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
2
2
years of professional experience
Work History
Customer Engagement Specialist
Resolution Life Australia
02.2022 - 01.2023
Handled high volume of engagements and fast pace of cloud computing market.
Executed programs and workshops for strategic customers.
Complied with corporate policies and promoted and followed company initiatives.
Developed long-term partnerships to support strategic customers in key market segments.
Investigated and resolved customer inquiries and complaints quickly.
Recommended products to customers, thoroughly explaining details.
Educated customers about billing, payment processing and support policies and procedures.
Trained staff on operating procedures and company services.
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Customer Care Specialist
Commonwealth Bank of Australia
03.2021 - 02.2022
Interact with customers by phone to develop customer relationships by demonstrating a personal interest, creating self-service opportunities and facilitate customer requests
Use your knowledge of the Bank’s products and services to attend to the customers’ identified financial needs gained through ongoing training
Achieve customer Service excellence by understanding and practicing the Bank’s customer service standards
Resolve simple sale enquiries and refer customers with complex financial needs to specialists within the Bank
Actively work towards resolving customer and enquiries and/or complaints in a prompt, professional and caring manner
Achieve or exceed performance targets relating to customer experience, service quality and operational performance by adhering to the Bank’s service methodologies
Process transactions to satisfy customer enquiries whilst adhering to policies and procedures
Work to call centre based metrics such as adherence to schedule, quality requirements and productivity measures
Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace.
Complete all necessary training requirements and professional development opportunities.
Technical Project Manager/Implementation Manager at Resolution Life AustraliaTechnical Project Manager/Implementation Manager at Resolution Life Australia
Business Information Analyst at Resolution Life (formerly Voya Financial/formerly ING)Business Information Analyst at Resolution Life (formerly Voya Financial/formerly ING)