Ahamed Muaz
Roxburgh Park
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
2
2
years of professional experience
Work History
Customer Engagement Specialist
Resolution Life Australia
02.2022 - 01.2023
- Handled high volume of engagements and fast pace of cloud computing market.
- Executed programs and workshops for strategic customers.
- Complied with corporate policies and promoted and followed company initiatives.
- Developed long-term partnerships to support strategic customers in key market segments.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained staff on operating procedures and company services.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Customer Care Specialist
Commonwealth Bank of Australia
03.2021 - 02.2022
- Interact with customers by phone to develop customer relationships by demonstrating a personal interest, creating self-service opportunities and facilitate customer requests
- Use your knowledge of the Bank’s products and services to attend to the customers’ identified financial needs gained through ongoing training
- Achieve customer Service excellence by understanding and practicing the Bank’s customer service standards
- Resolve simple sale enquiries and refer customers with complex financial needs to specialists within the Bank
- Actively work towards resolving customer and enquiries and/or complaints in a prompt, professional and caring manner
- Achieve or exceed performance targets relating to customer experience, service quality and operational performance by adhering to the Bank’s service methodologies
- Process transactions to satisfy customer enquiries whilst adhering to policies and procedures
- Work to call centre based metrics such as adherence to schedule, quality requirements and productivity measures
- Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace.
- Complete all necessary training requirements and professional development opportunities.
Education
Diploma - Building & Construction
DELLA INTERNATIONAL
Melbourne 07.2022
Graduate Certificate - VIC Agents Representative Certificate
Entry Education
Melbourne, VIC07.2021
DIPLOMA - Information Technology
DEAKIN UNIVERSITY
BURWOOD10.2020
Skills
- Sales expertise
- Customer Inquiries
- Product promotions
- Stocking and Replenishing
- Point of Sale Knowledge
- Salesforce CRM Software
- Product Knowledge
- Computer proficiency
- Customer Service
- Organization and Time management
- Verbal and written communication
- E-Commerce (Shopify)
- Administering Social Media Accounts
- Data Entry and Maintenance
- Quality Assurance Controls
- Adaptive Team Player
Languages
English
Tamil
Sinhala
References
Available upon request
Timeline
Customer Engagement Specialist
Resolution Life Australia
02.2022 - 01.2023
Customer Care Specialist
Commonwealth Bank of Australia
03.2021 - 02.2022
Diploma - Building & Construction
DELLA INTERNATIONAL
Graduate Certificate - VIC Agents Representative Certificate
Entry Education
DIPLOMA - Information Technology
DEAKIN UNIVERSITY
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