Summary
Overview
Work History
Education
Skills
Languages
Timeline

Ahana Nishi

Preston,NSW

Summary

Strategic Community Support Specialist with strong background in crisis intervention and management. Skillfully builds support networks comprised of diverse healthcare providers and businesses, supporting community needs. Works with leaders and law enforcement to address health and safety issues. Experienced Community Support Worker with over 9years of experience in Mental health,Disability, In home care, Age care and Youth Support. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

5
5
years of professional experience

Work History

Community Support Worker

Sunnyfield Disability Services
04.2022 - Current
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.
  • Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
  • Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
  • Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
  • Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
  • Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
  • Received and resolved average no of calls each week regarding complaints and problems.

Community Support Worker

Headway Adp
, NSW
03.2022 - 11.2022
  • Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Identified issues, analyzed information and provided solutions to problems.
  • Used coordination and planning skills to achieve results according to schedule.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.

Youth Worker

Open Arms Care Center
03.2022 - 10.2022
  • Managed and led activities promoting growth in mental, emotional and educational areas.
  • Completed necessary reports and documentation to maintain thorough, accurate case records.
  • Encouraged youth clients to develop own activities and leadership skills through group discussions.
  • Provided key emotional support to special needs youth.
  • Applied clinical and behavioural knowledge to maintain safety during crisis moments.
  • Worked with clients to improve life choices and maximize benefits of programs.

Community Support Worker and Team Leader

Southern Cross Healthcare
, NSW
01.2021 - 03.2022
  • Working with Brain injury and Spinal Cord injury.
  • Complex and challenging behaviours.
  • Working in group house and in a large team.
  • medication assistance,peg feed and manual handling.
  • Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
  • Supported clients in developing goals and social skills, improving individual wellness and productivity.
  • Worked effectively in fast-paced environments.

Mental Health House Manager and Team Leader

Positive Care
12.2020 - 03.2022
  • Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
  • Devised and enhanced treatment strategies to promote continued progress.
  • Documented client progress in confidential files.
  • Performed client assessments and developed treatment plans.
  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.

Education

Diploma - Diploma Of Community Services

Stark Institute
10.2022

Infection Control

NDIS
08.2021

NDIS Worker Orientation

NDIS
05.2021

Advance Cert in Health Disability and Aged Support | Disability Studies - Health Care

NZQA, New Zealand
04.2015

Skills

  • Client needs assessments
  • Drug abuse prevention
  • Counselling
  • Community outreach
  • Treatment planning
  • Cultural awareness
  • Customer service
  • Conflict resolution
  • Developmental Disabilities
  • Drug Abuse Prevention
  • Medication Administration
  • Community Integration
  • Nursing Assistance
  • Transporting Residents
  • Mental Illness Treatment
  • Mobility Support
  • Individual Support
  • Supporting Daily Living Needs
  • Direct Patient Care
  • Management Skills
  • Customer Satisfaction
  • Positive Reinforcement Methods
  • Daycare Management
  • Wellness Strategies
  • Emotional Support
  • Health and Wellbeing
  • Goal Development
  • Special Diets
  • Team Meetings
  • Emergency Situations
  • Writing Client Reports
  • Group Activity Leading
  • Staff Mentoring
  • Hazardous Chemicals
  • Creative Thinking
  • Managing Transportation
  • Complex Problem-Solving
  • Disability Support
  • Activation Support
  • Progress evaluations
  • Behavioral support
  • Transportation Assistance
  • Individualized support
  • Social integration
  • Data Entry and Reporting
  • Program Planning

Languages

Hindi
Native or Bilingual
English
Professional Working

Timeline

Community Support Worker - Sunnyfield Disability Services
04.2022 - Current
Community Support Worker - Headway Adp
03.2022 - 11.2022
Youth Worker - Open Arms Care Center
03.2022 - 10.2022
Community Support Worker and Team Leader - Southern Cross Healthcare
01.2021 - 03.2022
Mental Health House Manager and Team Leader - Positive Care
12.2020 - 03.2022
Stark Institute - Diploma, Diploma Of Community Services
NDIS - , Infection Control
NDIS - , NDIS Worker Orientation
NZQA - Advance Cert in Health Disability and Aged Support | Disability Studies, Health Care

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Ahana Nishi