Ahatashamul Haque Zilan
Bexley
Summary
Results-driven professional with a strong background in traffic management and project oversight. Adept at fostering effective communication and team leadership to enhance operational efficiency and customer satisfaction.
Skilled Kerbside Officer with proven abilities in traffic management and operational excellence. Expertise in ensuring safe traffic flow and providing exceptional customer service at high-traffic locations.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Kerbside Officer
Certis Security Australia
Mascot
01.2024 - Current
- Managing traffic flow at Sydney Airport
- Team and kerbside Ops management as Duty Shift Supervisor
- Monitor traffic management and car parking area to ensure safe traffic flow for the customers.
Team Leader
Krispy Kreme Australia
Sydney
08.2023 - Current
- Led team operations to ensure high standards of product quality and service.
- Coordinated daily schedules and assigned tasks to optimize team performance.
- Trained new employees on operational procedures and customer service excellence.
Education
Master of Engineering - Civil Engineering
University of Technology
Ultimo , 2007 08.2023 - 11.2025
Skills
- Traffic management
- Project management
- Team leadership
- Customer service
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Certification
- Blue Card
- White Card
Timeline
Kerbside Officer
Certis Security Australia
01.2024 - Current
Team Leader
Krispy Kreme Australia
08.2023 - Current
Master of Engineering - Civil Engineering
University of Technology
08.2023 - 11.2025