Front Desk professional with a warm and welcoming smile, passionate about creating VIP guest experiences from arrival through departure. Confident communicator who collaborates effectively with colleagues while resolving guest concerns promptly and professionally. Experienced in offering local recommendations that enrich the guest journey, and managing reservations and folios with accuracy. Proficient in Opera Cloud PMS, supporting efficient room allocation, smooth check-in/out operations, and accurate financial handling. Known for adaptability, strong organization, and a proactive approach to exceeding service expectations in fast-paced hospitality environments.
Hi, I’m
Ahhyun Lee
Brisbane,QLD
Summary
Overview
3
years of professional experience
Work History
Ibis Styles Hotel
Front Desk Receptionist
06.2025 - 11.2025
Job overview
- Manage daily front desk operations including guest check-ins, billing, and room assignments using Opera PMS.
- Greeted guests upon arrival, provided check-in assistance and directed to rooms efficiently.
- Provide prompt and courteous assistance to guests, resolving issues efficiently to maintain guest satisfaction.
- Supported guests with immediate, knowledgeable assistance for diverse needs.
- Coordinated with housekeeping to maintain room readiness and address guest requests promptly.
Mohang Leisure Town Resort
Front Desk Receptionist
03.2025 - 04.2025
Job overview
- Managed complaints with calm, clear communication and problem-solving.
- Engaged with customers to better understand needs and deliver excellent service.
- Actively listened to customers to fully understand requests and address concerns.
Woongin Prime
English Instructor
12.2022 - 07.2023
Job overview
- Delivered interactive lectures on English literature, grammar, and writing techniques, enhancing student understanding.
- Helped students overcome language barriers through motivation, dedication and persistence in helping them to succeed.
- Monitored student progress through regular assessments, adapting teaching strategies to meet individual needs.
- Improved students’ English test scores by approximately 10% through personalized instruction and consistent feedback.
Education
Chonnam University
Bachelor of Arts from English Literature and Language
2022
University Overview
- Bachelor's Degree Graduate
Skills
- Opera Clouds (PMS)
- Customer service
- Conflict resolution
- Reservation management
- Communication skills
- Attention to details
Additional Information
Additional Information
- Background in content development and educational instruction
- Applied knowledge of marketing and brand promotion
Languages
English
Proficient
C2
Korean
Proficient
C2
Timeline
Front Desk Receptionist
Ibis Styles Hotel
06.2025 - 11.2025
Front Desk Receptionist
Mohang Leisure Town Resort
03.2025 - 04.2025
English Instructor
Woongin Prime
12.2022 - 07.2023
Chonnam University
Bachelor of Arts from English Literature and Language