Ahine'Ea Jacobs
Brisbane ,Queensland
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects. Customer satisfaction focus.
To seek and maintain full-time position that offers professional challenges.
Hands-on experience in operating machinery.
interpersonal skills, excellent time management and problem-solving skills. Hardworking Picker Packer experienced in warehouse safety and restocking duties. Accurately picks and packages items in preparation for shipment. Punctual, team-oriented employee willing to work overtime.
Overview
28
28
years of professional experience
Work History
Domestic Cleaner
Effly Domestic Cleaning
04.2023 - Current
- Improved client satisfaction by providing thorough and detail-oriented cleaning services.
- Maintained a consistent schedule for regular clients, ensuring a clean and comfortable living environment.
- Streamlined cleaning processes with efficient use of supplies and equipment, reducing overall costs.
- Accommodated special requests from clients, tailoring cleaning services to their specific needs.
Customer Service Representative
Dollars And Sense
03.2022 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Voice Picker
AmeriCold Logistics
12.2022 - 12.2023
- Enhanced picking accuracy by implementing voice-directed technology in the warehouse.
- Reduced order processing time with efficient voice picking techniques and equipment.
- Maintained a clean and organized work environment, promoting safety and efficiency in the warehouse.
- Collaborated with team members to improve overall warehouse operations and productivity.
Traffic Controller
Nexus Traffic Management
05.2021 - 11.2022
- Improved traffic flow by efficiently coordinating and directing vehicular movements at assigned intersections.
- Enhanced driver safety by diligently monitoring road conditions and conducting necessary adjustments to signal timings.
- Maintained a safe work environment for construction crews by implementing appropriate traffic control measures during projects.
- Reduced accident rates at critical locations with the implementation of effective traffic control strategies.
Machine Operator, Forklift Operator
Byron Bay Cookies
10.2009 - 02.2021
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
Customer Service Representative
Woolworths Group
10.2005 - 02.2018
Hairdressing Assistant
Scott's Hairdressing
02.1996 - 12.1999
- Improved client satisfaction by providing exceptional hair care services and maintaining a clean, organized work station.
- Assisted in increasing salon revenue through upselling products and services during appointments.
- Enhanced customer experience by offering personalized consultations and recommending suitable hair treatments.
- Contributed to maintaining a hygienic environment by sterilizing tools and equipment regularly.
Child Care Assistant
Byron Pre School
04.1996 - 12.1999
- Enhanced children''s emotional well-being by creating a nurturing and supportive environment.
- Promoted early literacy development by reading engaging stories and implementing age-appropriate activities.
- Ensured physical safety of children by closely supervising during indoor and outdoor playtime.
- Improved communication skills among children through interactive group games and role-playing exercises.
Front Desk Receptionist
Byron Employment And Training
02.1997 - 12.1999
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
Skills
- Data Entry
- Deep cleaning expertise
- Appliance maintenance
- Reliability and punctuality
- Sanitization procedures
- Effective communication
- Self-motivation and initiative
- Customer service orientation
- Adaptability and flexibility
- Attention to detail
- Problem-solving abilities
- Efficient time management
- Teamwork and collaboration
- Proper chemical handling
- Basic repair skills
- Residential Cleaning
- Customer Service
- Health and Safety Compliance
- Customer Service-Focused
- Teamwork
- Complex Problem-Solving
- Cleaning and Organizing Abilities
- Housekeeping
- Physically Strong
- Excellent Oral and Written Communication
- Supply Stocking
- Supply Replenishment
- Customer Inquiry and Response
- Multitasking and Prioritizing
- OSHA Compliance
Timeline
Domestic Cleaner - Effly Domestic Cleaning
04.2023 - Current
Voice Picker - AmeriCold Logistics
12.2022 - 12.2023
Customer Service Representative - Dollars And Sense
03.2022 - 11.2022
Traffic Controller - Nexus Traffic Management
05.2021 - 11.2022
Machine Operator, Forklift Operator - Byron Bay Cookies
10.2009 - 02.2021
Customer Service Representative - Woolworths Group
10.2005 - 02.2018
Front Desk Receptionist - Byron Employment And Training
02.1997 - 12.1999
Child Care Assistant - Byron Pre School
04.1996 - 12.1999
Hairdressing Assistant - Scott's Hairdressing
02.1996 - 12.1999
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