Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Core Competencies
Timeline
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Ahkeeshan Sarvananthan

Pakenham,VIC

Summary

Results-driven professional with 5+ years of experience in systems operations, customer success, IT, and HR. Skilled in managing complex workflows, building client relationships, and resolving operational challenges. Proficient in CRM platforms, database management, and stock control systems. Currently pursuing Master of Information Technology at RMIT University. Known for adaptability and continuous improvement.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Systems Operator

Montague Farms
12.2024 - Current
  • Operate and monitor the pre-sizer system to ensure accurate and efficient grading of produce
  • Perform regular checks on machinery and conveyor systems to maintain smooth operations
  • Troubleshoot technical issues with sorting, binning, and scanning machines, minimizing downtime
  • Coordinate with maintenance and scheduling teams to resolve faults promptly and escalate when necessary
  • Ensure proper machine calibration and alignment to meet quality control standards

Senior Customer Success Specialist

Hostaway
09.2020 - 10.2024
  • Manage portfolio of 50+ client accounts, maintaining high retention rates through proactive relationship management
  • Lead client onboarding and training sessions, optimizing implementation processes and reducing setup time
  • Create and execute customer success strategies to reduce churn and increase customer lifetime value
  • Conduct quarterly business reviews and ROI analysis to ensure client satisfaction and growth
  • Collaborate with product teams to address client needs and implement feature improvements

Customer Support

Pizza-Hut, Sri Lanka
11.2018 - 10.2019
  • Acknowledged and resolved customer complaints in a timely and empathetic manner
  • Handled in-store and phone inquiries, ensuring high customer satisfaction
  • Assisted in daily store operations including inventory checks and POS system troubleshooting
  • Coordinated with kitchen staff and delivery teams to ensure accurate and timely orders

IT Intern

Sunshine Holdings PLC
01.2017 - 08.2017
  • Maintained and updated the company’s internal database systems across departments
  • Supported IT staff in troubleshooting technical issues and resolving user tickets
  • Documented software bugs and collaborated with developers for timely fixes
  • Participated in internal audits to ensure data integrity and security compliance
  • Provided user training sessions for newly implemented software tools

HR Intern

Sunshine Holdings PLC
05.2016 - 11.2016
  • Managed employee data entry and recordkeeping using the HRIS system
  • Participated in the recruitment process, from job posting to initial screening
  • Assisted in onboarding new employees with documentation and orientation
  • Helped organize staff training programs and tracked attendance records
  • Supported payroll data compilation and leave tracking

Education

Master of Information Technology -

RMIT University
Melbourne, VIC
04.2026

Bachelor in Hospitality And Tourism Management -

Management And Science University
Shah Alam, Malaysia
04.2021

Skills

  • Customer Relationship Management (CRM) Systems
  • Point of Sale (POS) Systems
  • Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
  • Project Management Tools
  • Social Media Management
  • Inventory Management Systems
  • Payment Processing Systems

Accomplishments

  • Customer Satisfaction: Maintained 95% client satisfaction rate through proactive account management
  • Process Improvement: Reduced customer wait times by 25% through service optimization
  • Team Development: Successfully trained and mentored 10+ new staff members
  • Revenue Growth: Increased average transaction value by 15% through strategic upselling
  • Project Management: Successfully coordinated events for up to 200 guests

Certification

  • RSA Certificate (Responsible Service of Alcohol)
  • Food Safety Handler's Certificate
  • First Aid Certificate

Core Competencies

  • Team Leadership
  • Project Coordination
  • Training & Development
  • Operations Management
  • Customer Relations
  • Client Relationship Building
  • Conflict Resolution
  • Customer Experience Enhancement
  • Multicultural Communication
  • Risk Management

Timeline

Systems Operator

Montague Farms
12.2024 - Current

Senior Customer Success Specialist

Hostaway
09.2020 - 10.2024

Customer Support

Pizza-Hut, Sri Lanka
11.2018 - 10.2019

IT Intern

Sunshine Holdings PLC
01.2017 - 08.2017

HR Intern

Sunshine Holdings PLC
05.2016 - 11.2016

Master of Information Technology -

RMIT University

Bachelor in Hospitality And Tourism Management -

Management And Science University

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Ahkeeshan Sarvananthan