Ahmad Ali
Sydney,NSW
Summary
Dynamic and compassionate professional with a diverse background spanning medical reception at Adnash Medical Center, disability support, and educational assistance. Excelled in HIPAA compliance and customer service, enhancing patient and client experiences. Skilled in medical billing and fostering positive environments, demonstrating a commitment to excellence and empathy in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Adnash Medical Center
02.2018 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Improved workflow efficiency, organizing back-office supplies and equipment.
- Registered and verified patient records before triage with most up-to-date information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Disability Support Worker
Lyfit
07.2023 - 02.2024
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Drove clients safely to social activities and appointments.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Implemented behavior management techniques when required for the safety of both clients and staff members involved.
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
- Adhered to company requirements for patient interactions and care standards.
- Collaborated with healthcare providers to drive continuity of care.
Factory Production Worker
Krispy Kreme
01.2021 - 11.2021
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Carefully packaged finished products and prepared for shipment.
- Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
- Operated a number of machines proficiently and in compliance to safety standards.
- Ensured products met company standards through meticulous quality control inspections, resulting in fewer returns or defects.
- Upheld cleanliness standards throughout the factory floor, ensuring a hygienic work environment conducive to productivity.
- Implemented best practices for material handling, contributing to reduced damage rates during transportation.
- Used equipment properly to avoid workplace hazards or injuries.
- Performed quality checks on finished products to identify and address discrepancies.
- Cultivated professional working relationships with peers and supervisors.
- Oversaw loading and unloading of packages in warehouse.
Assistant Teacher
Al-Firdaus
03.2019 - 10.2020
- Worked during weekends to provide religious tutoring to students.
- Supported student physical, mental, and social development using classroom games and activities.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Supervised recess, lunch and daily student intake and dismissal.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Provided one-on-one and group-based learning support focused on student progress.
- Supported lead teacher in organizing field trips, enhancing real-world connections to classroom content for increased understanding.
- Participated in professional development opportunities, staying informed of best practices for teaching strategies and educational technologies.
- Conducted educational games and activities to reinforce learning concepts in enjoyable manner.
Homeless Shelter Volunteer
Brother's In Need
03.2019 - 10.2020
- Volunteered to work with Brother's in Need on a weekly or fortnightly basis to help provide aid to homeless people.
- Provided compassionate support and guidance, helping guests navigate available community resources.
- Enhanced the overall homeless shelter experience by providing warm meals and a welcoming environment for guests.
- Collaborated with local organizations to secure donations of food, clothing, and other essential items for the shelter''s operations.
- Created a sense of community within the shelter by fostering a supportive and inclusive environment for all guests.
- Improved safety at the shelter by vigilantly monitoring daily activities and addressing any conflicts that arose.
- Assisted with administrative duties such as answering phones or emails, scheduling appointments for case managers.
- Helped clients navigate social services system and access needed resources.
Education
Diploma - Community Services
All Training Colleges Australia
Sydney06-2024
Certificate IV - Disability
Futuristics Training And Education Australia
Sydney, NSW11-2023
High School Diploma -
Malek Fahd Islamic School
Hoxton Park, NSW12-2020
Skills
- Disability Awareness
- Daily living assistance
- Appointment Scheduling
- Medical Terminology
- Office Administration
- HIPAA Compliance
- Medical Billing
- Proficient in different types of software
- Inventory Management
- Clinical Support
- CPR Certified
- Records Maintenance
- Customer Service
- Problem-Solving
- Time Management
- Mobility support
- Health and safety
- Client Transportation
- Elderly Care
- Positive Reinforcement
- Heavy Lifting
- Machine Operation
- Hand-Eye Coordination
- Assembly line work
- Safety Procedures
- Production Scheduling
- Work order processing
- Safety Compliance
- Materials Handling
- Operations Support
- Equipment Operation
- First Aid Training
Timeline
Disability Support Worker
Lyfit
07.2023 - 02.2024
Factory Production Worker
Krispy Kreme
01.2021 - 11.2021
Assistant Teacher
Al-Firdaus
03.2019 - 10.2020
Homeless Shelter Volunteer
Brother's In Need
03.2019 - 10.2020
Medical Receptionist
Adnash Medical Center
02.2018 - Current
Diploma - Community Services
All Training Colleges Australia
Certificate IV - Disability
Futuristics Training And Education Australia
High School Diploma -
Malek Fahd Islamic School
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