Ahmad Al Zameli
Pemulwuy,NSW
Summary
With extensive experience in the hospitality industry, I bring a wealth of knowledge and a strong commitment to exceptional customer service. My passion for technology enhances my ability to stay ahead in an ever-evolving field, allowing me to integrate innovative solutions to improve efficiency and guest satisfaction. As an outgoing individual, I thrive in team settings, effortlessly building rapport and collaborating effectively with colleagues to achieve shared goals. My unique blend of hospitality expertise, technological enthusiasm, and teamwork skills positions me as a valuable asset to any organization.
Overview
5
5
years of professional experience
Work History
Venue Assistant
The Holroyd Centre, Cumberland Council
11.2021 - Current
- Enhanced customer satisfaction by providing top-notch service and addressing concerns promptly.
- Resolved any operational challenges that arose during events by implementing effective problem-solving techniques quickly and efficiently.
- Monitored inventory levels for essential supplies, avoiding stockouts during peak times or high-demand events.
Food and Beverage Attendant
Wenty Leagues
10.2023 - 05.2024
- Boosted overall guest experience by offering personalized attention, prompt service, and knowledgeable recommendations.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
Crew Member
Mcdonalds
11.2021 - 05.2022
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
Crew Member Cook
Hungry Jacks
04.2019 - 04.2020
- Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
- Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Prepared food items according to recipe to drive quality and consistency.
Education
Bachelor - CyberSecurity Crime And Behaviour
Western Sydney University
Sydney, NSW11.2026
HSC -
St Pauls Catholic College
Greystanes, NSW12.2021
Undergraduate - Cyber Security Crime And Behaviour
Western Sydney University
Sydney, NSW11.2023
Skills
- Guest Relations
- Sales Support
- Event Promotion
- Basic accounting
- Desktop Technical Support
- Hardware Installation
- Customer Service
- Active Listening
- Critical Thinking
Languages
English
Arabic
References
- Jamie Anderessen, Manager, mcdonald's, 0408022406
- Dean Savetta, Manager, CumberlandCouncil, 0407904659
Timeline
Food and Beverage Attendant
Wenty Leagues
10.2023 - 05.2024
Venue Assistant
The Holroyd Centre, Cumberland Council
11.2021 - Current
Crew Member
Mcdonalds
11.2021 - 05.2022
Crew Member Cook
Hungry Jacks
04.2019 - 04.2020
Bachelor - CyberSecurity Crime And Behaviour
Western Sydney University
HSC -
St Pauls Catholic College
Undergraduate - Cyber Security Crime And Behaviour
Western Sydney University
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