Ahmad Ayad
Broadmeadows,VIC
Summary
Determined business owner with commitment to excellence with more than 25 years of experience. Well-versed in assessing risk, developing solutions and implementing positive changes to achieve sustainability and growth in challenging market conditions. Adept at building and strengthening business and customer relationships.
Overview
32
32
years of professional experience
Work History
CEO
IISSA Travel Agency
08.2008 - Current
- Established foundational processes for business operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Directed market expansions to propel business forward, meet changing customer needs.
- Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Monitored key business risks and established risk management procedures.
- Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
Registered Religious Marriage Celebrant
Islamic Instruction & Social Services Of Australia
09.2009 - Current
- Worked closely with clients to develop personalized wedding plan that fit within budget.
- Collaborated with bridal couple to achieve expectations and vision for wedding.
- Scheduled appointments with potential clients to discuss wedding plans.
- Developed and adhered to timelines to keep ceremony and reception running smoothly.
- Drafted wedding contracts and other documentation for review with clients and to obtain signatures.
- Maintained accurate and thoroughly documented notes and client records in accordance with licensing standards.
- Conducted intake and needs assessments to set therapeutic goals and establish professional relationships with clients.
- Delivered counselling services to families and couples dealing with familial issues.
IT Support
Telstra
02.1996 - 08.2008
- Created help desk tickets, troubleshot and resolved desktop issues.
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Monitored systems in operation and quickly troubleshot errors.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Documented support interactions for future reference.
- Promoted efficiency among departments with prompt resolution of system issues.
- Translated complex technical issues into digestible language for non-technical users.
Executive Member (Volunteer)
Islamic Society Of Victoria
03.1992 - 10.2005
- Assisted Council in making formal and informal decisions
- Represented Islamic community at different events
- Liaised between cultural centres and Government bodies
- Conducted mediation between parties to achieve the best possible outcome for all involved
- Provided individual, family and group counselling for children, adolescents, couples and families by appointment or call-out
- Conducted community events, educational and engaging lectures centered on such topics as ethics, critical thinking and contemporary moral issues.
Skills
- Market Trend Expertise
- Account Management
- Business Alliance
- Business Administration
- Conflict Alleviation
- Process Improvement
- Budgetary Oversight
- Operations Management
Certificates
Cert III in Children's Services (2014)
Diploma in Early Childhood Education & Care (2014)
Cert IV in Training and Assessment (2013)
Cert IV in Tourism (2007)
TESOL (2004)
Ethnic School Teacher (1997)
VCE (1996)
Languages
Arabic
Native or Bilingual
Licences
Registered Religious Marriage Celebrant
HR Licence
Forklift Licence
Referees
Megan Watts
Timeline
Registered Religious Marriage Celebrant
Islamic Instruction & Social Services Of Australia
09.2009 - Current
CEO
IISSA Travel Agency
08.2008 - Current
IT Support
Telstra
02.1996 - 08.2008
Executive Member (Volunteer)
Islamic Society Of Victoria
03.1992 - 10.2005
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