Ahmad Ehsan
Sydney,NSW
Summary
Committed to acquiring new skills and contributing positively to the Australian community. Aiming to address housing challenges in Australia through dedicated efforts in the construction industry. Seeking an apprenticeship to gain hands-on experience and make a meaningful impact.
Overview
4
4
years of professional experience
Work History
Customer Service Agent
BrainCX
, Remote
08.2022 - 09.2023
- Replying to customers' emails (tickets)
- Following up with the Technical team on system issues/bags
- Communicating/discussing the angry customers internally
- Improved teamwork and effective communication skills in a remote setting
Marketing and Content Creator
Nudgyt
Singapore
01.2022 - 04.2022
- Responsible for copywriting and content creation
- Worked with HubSpot CRM for client management
- Represented Nudgyt in a episode on the Start Up Podcast Philippines
- Improved teamwork and effective communication skills in a remote setting
Assistant Director
Yayasan Pendidikan Pelita Harapan
Tangerang, Indonesia
07.2021 - 12.2021
- Assisted the Director of Sports with weekly tours and sports events such as PE programs and sports tournaments
- Set up & designed the newsletter system as communications to the 96 schools under YPPH Foundations
- Managed dorm daily meals (3 sessions) for 5,000 scholarship students
- Communicated and coordinated with food vendors daily and supervised meal quality
- Improved communication skills to achieve the most desirable outcomes
MYC-Dorm Meal Manager
Pelita Harapan University
Tangerang, Indonesia
09.2019 - 07.2021
Education
High School -
M. Faiz M. Katib Hazara
Jaghori, Afghanistan12.2012
Skills
- Customer Service
- Content Creation
- Teamwork
- Effective Communication
- Marketing
- Customer service
- CRM management
- Email communication
- Team collaboration
- Content creation
- Effective communication
- Customer relationship management (CRM)
- Data entry
- Language proficiency
- Microsoft Office Suite proficiency
Professional And Personal Skills
- Customer Service Agent
- Non-native English Language Teaching
- Content Creation
- Event Management
- Customer Relationship Management
- Public Speaking
- A multilingual expert speaking 5 languages
- Over 10 years of experience in teaching English in Afghanistan and Indonesia
- Dedicated and committed to any job that is given
- Possesses strong communication and teamwork skills
- Genuine interest in communication and technology
- Passion for coaching students/staff to develop critical thinking and learn to be quick learners
Websites
Highest Education Level
High School
Languages
- English
- Indonesian
- Urdu
- Pashto
- Persian/Dari, Native
Professional Certifications And Awards
- Copywriting Course, Nudgyt, 2022
- Remote Employability Training, Open Door Policy, 2021
- Web Designing Course, Catholic University of Atma Jaya, 2021
- Critical Thinking, Christian Religion and the Christian Worldview, University of Pelita Harapan, 2019-2020
- Entrepreneurship Course, Catholic University of Atma Jaya, 2019-2020
- Principles of Marketing Course, Kiron.ngo, 2018
Personal Information
- Citizenship: Afghanistan
- Date of Birth: 05/21/94
Timeline
Customer Service Agent
BrainCX
08.2022 - 09.2023
Marketing and Content Creator
Nudgyt
01.2022 - 04.2022
Assistant Director
Yayasan Pendidikan Pelita Harapan
07.2021 - 12.2021
MYC-Dorm Meal Manager
Pelita Harapan University
09.2019 - 07.2021
High School -
M. Faiz M. Katib Hazara