Ahmad El Zarif
Panania,NSW
Summary
Adept at fostering patient wellbeing and safety, my tenure at My Guardian honed my compassionate care and medication management skills. I excelled in creating customized care plans, significantly improving patient outcomes. My empathetic communication and problem-solving abilities strengthened relationships with patients and their families, ensuring a supportive and efficient care environment.
Developed strong interpersonal and organizational skills in caregiving environment, looking to transition into new field. Effective in providing compassionate support and managing daily tasks, with focus on improving client well-being. Seeking to leverage these transferable skills in new and dynamic role.
Overview
12
12
years of professional experience
Work History
Care Worker
My Guardian
03.2023 - Current
- Ensured timely administration of medication, following strict protocols to maintain patient safety.
- Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
- Managed clients'' personal hygiene routines including bathing, dressing, grooming tasks alongside maintaining a respectful demeanor.
- Fostered a safe, comfortable environment for patients by maintaining clean and organized living spaces.
- Aided clients during transfers between beds, chairs or other positions ensuring proper body mechanics were utilized to prevent injuries.
- Provided transportation services for medical appointments and social activities, ensuring punctuality and safety at all times.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Collaborated with healthcare professionals to develop customized care plans for optimal patient outcomes.
- Monitored patient health, reporting any changes or concerns to healthcare professionals promptly.
- Developed strong relationships with patients'' families, keeping them informed about progress and addressing concerns as needed.
- Implemented strategies for managing challenging behaviors in patients with dementia or other cognitive impairments.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Complaints Officer
Emirates Airlines
02.2013 - Current
- Analyzed complaint data to identify root causes, trends, issues and regulatory concerns.
- Conducted quality control reviews on complaint data and addressed results with colleagues to influence positive change.
- Worked with stakeholders to help create and revise customer complaint monitoring, manage training and enforce policies and procedures.
- Managed high volumes of customer complaints, ensuring timely and effective resolutions for improved customer retention.
- Maintained accurate records of all complaints received, actions taken, and outcomes achieved for reporting purposes.
- Collaborated with cross-functional teams to identify root causes of common complaints and implement process improvements.
- Reduced recurring issues by proactively identifying trends in customer complaints and working with relevant teams to address them.
- Enhanced customer satisfaction by promptly addressing and resolving complaints in a professional manner.
- Utilized strong negotiation skills to achieve favorable results for both the company and the complainant when resolving disputes.
- Developed strong relationships with key stakeholders through clear communication and collaborative problem-solving efforts.
Education
Associate of Science - Social Work
Western Sydney University
Sydney, NSW11-2027
Skills
- Meal preparation
- Housekeeping tasks
- Compassionate care
- Behavioral support
- Mobility support
- Cultural sensitivity
- Client confidentiality
- Recreational activities
- Personal care assistance
- Multitasking and organization
- Daily living assistance
- Personal hygiene assistance
- Flexible schedule and availability
- First aid and safety
- Elderly care
- Medical record-keeping
- Problem-solving
- Medication management
- Documentation
- [Language] fluency
- Verbal and written communication skills
- Relationship building
- Supportive companionship
- COVID-19 safety policies
- Compassionate communication
- Incident reporting
- Progress documentation
- Special needs care
- Emotional support
- Disability support
- Heavy lifting
- Hoyer lifting equipment
- Compassion and empathy
- Active listening
- Verbal and written communication
- Empathetic listening
- At-home care instruction
Languages
Arabic
Native or Bilingual
Timeline
Care Worker
My Guardian
03.2023 - Current
Complaints Officer
Emirates Airlines
02.2013 - Current
Associate of Science - Social Work
Western Sydney University
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