Ahmed Hammoud
Georges Hall ,NSW
Summary
Dynamic Senior Service Advisor with extensive automotive industry experience at Suttons Ford Homebush. Proven track record in enhancing customer satisfaction through exceptional communication and effective problem-solving. Strong leadership skills complemented by meticulous attention to detail, driving efficient service delivery and fostering a collaborative team environment.
Professional advisor equipped with deep knowledge of service management and client relations. Skilled in diagnosing issues, providing effective solutions, and ensuring customer satisfaction. Strong focus on team collaboration and achieving results. Reliable and adaptable, with expertise in communication, problem-solving, and leadership.
Service professional with years of experience in customer-focused roles, delivering top-tier service solutions and resolving issues efficiently. Known for excellent team collaboration and achieving consistent results. Possesses strong analytical and communication skills, adaptable to changing needs.
Overview
7
7
years of professional experience
Work History
Senior Service Advisor
Suttons Ford Homebush
11.2023 - Current
- Assisted customers with inquiries, providing accurate product information and service recommendations.
- Collaborated with team members to enhance customer satisfaction through effective communication techniques.
- Managed appointment scheduling, optimizing workflow for efficient service delivery.
- Resolved customer complaints by identifying issues and implementing appropriate solutions promptly.
- Managed warranty claims, ensuring proper documentation and communication with manufacturers.
- Maintained detailed records of services performed, tracking trends to inform future recommendations for clients.
Assistant Service Manager
Clintons Toyota
01.2022 - 11.2023
- Assisted in daily operations, ensuring efficient service delivery and customer satisfaction.
- Coordinated team schedules to optimize workflow and enhance productivity.
- Managed inventory levels, utilizing software tools for accurate tracking and ordering.
- Provided training and support to new staff, fostering a collaborative environment.
Service Advisor
Rockdale Mazda
01.2021 - 01.2022
- Assisted customers in identifying service needs and recommending appropriate solutions.
- Coordinated service appointments, ensuring optimal scheduling and customer satisfaction.
- Communicated effectively with technicians to relay customer concerns and service requirements.
- Maintained detailed records of customer interactions and service history for accurate follow-up.
Service Technician
Phill Gilbert Toyota
01.2019 - 01.2021
- Diagnosed and repaired equipment malfunctions to ensure operational efficiency.
- Conducted routine maintenance on machinery, improving reliability and performance.
- Collaborated with team members to streamline repair processes, enhancing service delivery times.
- Trained junior technicians on industry best practices and safety protocols.
Education
High School Diploma -
Granville Boys High School
Granville11-2013
Skills
- Automotive industry experience
- Customer service expertise
- Exceptional communication
- Team management
- Service department oversight
- Strong leadership
- Strong work ethic
- Attention to detail
- Multitasking and organization
Accomplishments
- Supervised team of 41 staff members.
- Collaborated with team of 25 in the development of Toyota For Life Program at Clintons Toyota.
Languages
Arabic
Native or Bilingual
Timeline
Senior Service Advisor
Suttons Ford Homebush
11.2023 - Current
Assistant Service Manager
Clintons Toyota
01.2022 - 11.2023
Service Advisor
Rockdale Mazda
01.2021 - 01.2022
Service Technician
Phill Gilbert Toyota
01.2019 - 01.2021
High School Diploma -
Granville Boys High School
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