Ahmad Haroon

Expert IT Business Analyst with over 15 years of experience in financial, utility, public sectors and consulting, specializing in professional services and consultancy. Proven track record in development programs and IT/business solutions design and implementation using waterfall and agile methodologies.

• Certified Scrum Master (CSM)
• PRINCE2 Foundation Certificate in Project Management
• ITIL 2011 Foundation Certificate in IT Service Management

• HESTA, Led requirements gathering and analysis for CRM and Contact Centre functions., Reviewed and updated service models to support SLAs and KPIs.
• UniSuper, Managed critical transaction analysis, process modelling and designed monitoring solution., Remediated CMDB and JBoss integration platform risks.
• Sydney Water, Conducted IT and OT applications and infrastructure discovery and future state requirement workshops.
• NSW Department of Customer Service, Scoped and strategized IaaS transition and supported migration activities.
• RMS, Identified dependencies for Hybrid Cloud migration and prepared Business Requirement documents.
• Transport for NSW, Managed Private Cloud service transition and supported organizational change management.
• Accenture Australia, Led requirements elicitation, developed support models and process development for various projects