AHMAD HARSONO
Bondi Junction,NSW
Summary
Dynamic leader with a proven track record at Fresh Bowls and Acai, enhancing customer satisfaction and loyalty through innovative loyalty programs and efficient operations. Skilled in menu development and health and safety compliance, I excel in team leadership and verbal communication, driving growth and fostering a positive work environment.
Overview
30
30
years of professional experience
Work History
Juice Bar Manager
Fresh Bowls and Acai
Randwick, NSW
10.2024 - Current
- Led team of employees in delivering exceptional customer service, resulting in loyal clientele and positive online reviews.
- Launched loyalty program initiatives to reward returning patrons, fostering strong relationships with regular customers.
- Trained new hires on juice bar protocols, fostering a supportive work environment that encouraged growth and development.
- Collaborated with suppliers to negotiate better pricing, increasing profit margins without sacrificing product quality.
- Analyzed sales data to identify trends, adjusting menu offerings accordingly to capitalize on popular items or seasonal preferences.
- Enhanced customer satisfaction by implementing efficient juice bar operations and maintaining high-quality product offerings.
- Managed inventory control, ensuring optimal stock levels and minimizing waste.
Juice Bar Manager
Fruitologist
Bondi, NSW
12.2013 - 10.2023
- Led team of employees in delivering exceptional customer service, resulting in loyal clientele and positive online reviews.
- Launched loyalty program initiatives to reward returning patrons, fostering strong relationships with regular customers.
- Trained new hires on juice bar protocols, fostering a supportive work environment that encouraged growth and development.
- Collaborated with suppliers to negotiate better pricing, increasing profit margins without sacrificing product quality.
- Established a positive workplace culture that encouraged open communication and teamwork, resulting in high employee retention rates and increased job satisfaction.
Sales Team Member
Paddys Market
Sydney, NSW
12.2011 - 12.2013
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to develop innovative sales strategies and marketing materials.
- Adapted quickly to changes in the market landscape, adjusting selling strategies accordingly for optimal effectiveness.
- Processed product returns and assisted customers with other selections.
- Resolved customer issues promptly, ensuring their continued loyalty to the company''s products and services.
Production Supervisor
ADTECH
South Korea
04.2009 - 03.2011
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Implemented safety protocols and conducted regular audits, achieving a reduction in workplace accidents and incidents.
Production Supervisor
Cosmo ENG
South Korea
04.2005 - 03.2009
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
Telephone Installer
Telkom Indonesia
Bali, Indonesia
10.2003 - 12.2004
- Collaborated with team members to complete large-scale installation projects within tight deadlines.
- Streamlined installation processes, consistently completing tasks ahead of schedule without compromising quality.
- Handled escalated customer complaints, providing solutions to complex issues in a timely manner while maintaining professionalism and preserving client relationships.
- Provided exceptional customer service, addressing client concerns and offering solutions for improved system performance.
Small Business Manager
MotorcycleGear
Banyuwangi, East Java, Indonesia
10.1999 - 09.2003
- Reviewed sales and expense records to make proactive adjustments to policies and procedures.
- Monitored industry trends and adapted business strategies accordingly for sustained competitive advantage.
- Managed day-to-day operations, ensuring smooth workflow and efficient resource allocation across all areas of the business.
- Evaluated existing technology infrastructure regularly, investing in upgrades when necessary to support continued business expansion efforts seamlessly.
- Managed financial aspects of the small business, including budgeting, forecasting, and expense tracking to ensure profitability.
- Interacted well with customers to build connections and nurture relationships.
Marketing Staff Member
PT NUSA KIRANA
Jakarta, Indonesia
08.1994 - 09.1999
- Increased brand awareness by developing and executing targeted marketing campaigns.
- Generated qualified leads with strategic email marketing campaigns, utilizing segmentation and personalization tactics.
- Increased customer satisfaction scores through the implementation of targeted surveys and feedback loops, allowing for quick identification and resolution of pain points.
Education
Advanced Diploma - Business Management
Macquarie Education Group
Sydney, NSW04-2025
Advanced Diploma - Accounting
Institute Business And Management Australia
Sydney, NSW02-2025
No Degree - English Education
Kingsway Institute
Sydney04-2012
No Degree - Languange
Korean Language School
South Korea01-2011
Skills
- Cleanliness Maintenance
- Health and safety compliance
- Employee Training
- Menu development
- Team Leadership
- Verbal and written communication
- Health and safety
- Quality Control
- Production Management
- Training and mentoring
Timeline
Juice Bar Manager
Fresh Bowls and Acai
10.2024 - Current
Juice Bar Manager
Fruitologist
12.2013 - 10.2023
Sales Team Member
Paddys Market
12.2011 - 12.2013
Production Supervisor
ADTECH
04.2009 - 03.2011
Production Supervisor
Cosmo ENG
04.2005 - 03.2009
Telephone Installer
Telkom Indonesia
10.2003 - 12.2004
Small Business Manager
MotorcycleGear
10.1999 - 09.2003
Marketing Staff Member
PT NUSA KIRANA
08.1994 - 09.1999
Advanced Diploma - Business Management
Macquarie Education Group
Advanced Diploma - Accounting
Institute Business And Management Australia
No Degree - English Education
Kingsway Institute
No Degree - Languange
Korean Language School