Ahmad Naser
10 Harrow Road Lightsview ,SA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Medical Administrative Assistant
365 Days Medical Centre
01.2023 - Current
- Maintained and updated patient records for accurate, current medical histories.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported office staff and operational requirements with administrative tasks.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Casino Croupier
SKYCITY Casino
10.2020 - Current
- Welcomed customers and established immediate rapport to encourage gameplay.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Retail Assistant
Coles Supermarket
02.2017 - 02.2020
- Worked closely with shift manager to solve problems and handle customer concerns.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Increased sales and customer satisfaction through personalized servicing.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
Education
Bachelor of Psychological Sciences -
University of Adelaide
Adelaide, SA08.2021
Skills
- Interdepartmental Collaboration
- Document Management
- Prioritising Customers
- Adaptable and Flexible
- Computer Proficiency
- Staff Leadership
- Workflow Coordination
- Extensive customer relations
Languages
Arabic
Native or Bilingual
Timeline
Medical Administrative Assistant
365 Days Medical Centre
01.2023 - Current
Casino Croupier
SKYCITY Casino
10.2020 - Current
Retail Assistant
Coles Supermarket
02.2017 - 02.2020
Bachelor of Psychological Sciences -
University of Adelaide
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