Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Training
Timeline
Generic

AHMAD RAZA

Nunawading,Australia

Summary

Adaptable and technically proficient IT professional with a strong foundation in systems administration, cloud infrastructure, and cybersecurity operations. Currently employed at Eastern Health as a Cybersecurity Engineer and Systems Administrator, where I serve as a key escalation point for technical issues across the enterprise. I bring hands-on expertise in managing endpoint security, resolving escalated service desk tickets, maintaining Windows environments, and supporting infrastructure across both on-prem and cloud platforms. Equipped with certifications such as CompTIA CASP+, Security+, and CCT, I am focused on delivering efficient, secure, and customer-focused solutions in fast-paced, multi-user environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Systems Engineer

Eastern Health
02.2025 - Current
  • Build, maintain, and administer on-premises and Azure-based server infrastructure, ensuring reliability, performance, and alignment with business requirements.
  • Lead Exchange migrations from on-premises environments to Microsoft 365 (Exchange Online), supporting hybrid configurations and mail flow continuity.
  • Administer enterprise endpoint management platforms such as SCCM, Intune, MobileIron (Ivanti), ensuring secure, policy-driven device deployment.
  • Provide Level 2 and Level 3 technical support, handling escalated tickets across systems, servers, user access, and cloud services.
  • Perform routine server upgrades, including both in-place and clean installations, maintaining up-to-date patching and minimising downtime.
  • Collaborate with infrastructure and project teams on system rollouts, cloud transitions, and ongoing service improvements.

ICT Specialist

Eastern Health
03.2023 - 01.2025
  • Supported and engineered servers, cloud infrastructure, and endpoints.
  • Managed Windows 10/11 deployments with SCCM and Intune.
  • Administered identity and access via Entra ID and Active Directory.
  • Maintained Exchange Server and email access controls.
  • Supported print servers, DHCP/DNS, and Citrix VDI.
  • Worked with security teams on patching, upgrades, and firewall changes.
  • Provided advanced troubleshooting for outages and application rollouts across cloud and on-prem environments.
  • Assisted in cloud and infrastructure projects ensuring reliability and compliance.

ICT Technical Support Officer

FEDEX
03.2022 - 02.2023
  • Provide IT support by preparing Computers with company’s image and required software installations for users.
  • Install computer networks, Diagnose and solve hardware and software faults when required.
  • Administrate the Company’s SharePoint/Office 365 account.
  • Manage and prioritize IT service requests to meet service level agreements (SLAs).

IT Service Desk Administrator

Epworth HealthCare
07.2021 - 03.2022
  • Provided IT/Desktop support to Epworth employees and staff
  • Worked with Office suite and Active Directory
  • Troubleshooting different in-house medical software Like EMR, iPM
  • Extensive experience with Microsoft exchange, and its admin controls
  • Experience with managing remote desktop connections

Education

Bachelor of Information Systems -

06.2021

Diploma of Information Technology -

06.2019

Skills

  • Key Skills & Technologies:
  • System Administration & Infrastructure: Experienced in supporting and maintaining Windows Server environments, Exchange, DHCP/DNS, and Citrix VDI Strong troubleshooting skills across complex enterprise networks
  • Endpoint & Desktop Support: Act as second/third-level escalation point for IT support across Windows 10/11, macOS, SCCM, Intune, and IGEL thin clients
  • Cloud & Identity Management: Administered user access, devices, and applications via Entra ID (Azure AD) and Intune MDM, and supported cloud infrastructure operations
  • Cybersecurity Operations: Monitor threats using LogRhythm, CrowdStrike XDR, and Cisco Stealthwatch Manage firewall policies on Fortinet, triage security alerts, and support compliance and risk management processes
  • Service Desk Escalation & Ticketing: Skilled in resolving escalated technical issues, documenting resolutions, and managing priorities using real-time ticketing platforms
  • Professional Skills:
  • Clear and professional communicator
  • Strong diagnostic and troubleshooting skills across systems
  • Able to manage competing priorities in fast-paced environments
  • Detail-oriented, collaborative, and aligned with best practice ITIL processes

Certification

  • CompTIA CASP+: Assessing & Managing Risk June 2025
  • CompTIA Security+: Security Goals & Controls August 2024
  • Cisco Certified Technician (CCT) September 2024

Affiliations

ACS (Australian Computer Society) August 2022 – Current

Training

  • Monash Professional Pathways, Melbourne August 2022 – July 2023
  • Professional Year ICT
  • This course aims to develop Australian workplace readiness in graduates.

Timeline

Systems Engineer

Eastern Health
02.2025 - Current

ICT Specialist

Eastern Health
03.2023 - 01.2025

ICT Technical Support Officer

FEDEX
03.2022 - 02.2023

IT Service Desk Administrator

Epworth HealthCare
07.2021 - 03.2022

Bachelor of Information Systems -

Diploma of Information Technology -

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AHMAD RAZA