Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic
Ahmad Samandaryan

Ahmad Samandaryan

Munno Para,SA

Summary

I am an enthusiastic, hardworking and Self-motivated person. I would like to think of myself as someone that is eager to contribute to team success through hard work, attention to detail while having excellent organisational skills. I am a solid team player with outgoing, positive demeanor and proven skills in establishing rapport with colleagues, peers and consumers.

Working in this role as a customer service Representative for the last 4 years has given me great knowledge and I have become a dedicated customer service professional with extensive experience in customer service industry. I have a strong sense of self-assurance with the enthusiasm to helping others. This has helped me become a professional customer service officer that offers polished communication skills that bring excellent organisational skills and talent for overcoming customer objections; and willingness to take on added priorities with a positive attitude.

I'm knowledgeable and well-spoken with a track record of giving consumers excellent customer service. I can use these qualities to solve client problems and develop fruitful client–company partnerships. I am equipped with the ability to multi-task in a hectic atmosphere. As well as problem-solving abilities, friendly customer interaction, and speedy problem solving.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Datacom
11.2021 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Quickly and accurately answered customer questions, suggested effective solutions and resolve issues to increase customer satisfaction
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Handled over 40 inbound calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
  • Generated leads and set up appointments with potential customers through outbound calls.

Fruit Fly Inspector

PIRSA
03.2020 - 10.2021
  • Maintained excellent attendance record, consistently arriving to work on time
  • Safely and professionally interacting with general public to work together in order to eradicate fruit flies from South Australia
  • Actively listened to public, handled concerns quickly and escalated major issues to supervisor
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement at workplace
  • Successfully maintained clean, valid driver's license and access to reliable transportation.

Customer Service

Amani Interpreting & Translating Services
01.2018 - 02.2020
  • Monitored emails and performed inbound and outbound phone calls (ATIS)
  • Helped clients with their inquiries regarding their documents and providing exceptional customer service
  • Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.

Pick Packer

Woolworths Warehouse
07.2017 - 06.2018
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system
  • Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.

Security Officer

Safeguard Security
01.2015 - 03.2017
  • Oversaw daily monitoring and patrolled buildings, grounds and work sites
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
  • Monitored crowds at venues and bars to control any physical confrontations and conflicts.

Education

Sales Representative Registration Course -

Entry Education
05.2023

Traffic Management Plan & Traffic Controller -

Right Way to Traffic
02.2020

Bachelor of Business Management -

University of South Australia
12.2016

High School Diploma -

Playford International Collage
Elizabeth, SA
12.2013

Skills

  • Enthusiastic and professional in customer service
  • Demonstrate excellent communication skills (written and verbal, including telephone manner)
  • Excellent in problem solving, active listening skills, administrative and data entry
  • Good understanding of social cues and being aware of cultural distinctions & people skills
  • Great time management, great work ethic, patience and great negotiation skills
  • Competent computer skills in using Excel, Microsoft, Microsoft Word, and PowerPoint
  • Providing great customer service and drive customer satisfaction
  • Strong development of customer relationships and networking both internally and externally
  • An outgoing & self-motivated personality, positive attitude and loads of initiative
  • Able to lead a fun and dynamic team
  • Positively and proactively managing customer enquiries across multiple platforms
  • Able to take directions from supervisors and peers with respect and responsibility
  • Aware of Health and Safety procedures within and outside workplace environment
  • Government baseline security clearance
  • Real Estate Registration Course for South Australia

Certification

  • Working with Children Check
  • NDIS Worker Check Clearance
  • National Employment Police Check
  • First Aid Certificate & CPR
  • Full Covid-19 Vaccination Plus Booster
  • Sales Representative Registration Certificate (SA)

Languages

English
Dari (Farsi)
Hazaragi
Persian
Urdu
Hindi

References

Available upon request

Timeline

Customer Service Representative

Datacom
11.2021 - Current

Fruit Fly Inspector

PIRSA
03.2020 - 10.2021

Customer Service

Amani Interpreting & Translating Services
01.2018 - 02.2020

Pick Packer

Woolworths Warehouse
07.2017 - 06.2018

Security Officer

Safeguard Security
01.2015 - 03.2017

Sales Representative Registration Course -

Entry Education

Traffic Management Plan & Traffic Controller -

Right Way to Traffic

Bachelor of Business Management -

University of South Australia

High School Diploma -

Playford International Collage
Ahmad Samandaryan