Ahmad Shakib
Lidcombe
Summary
Advanced Operations Manager, offering over 9+ years of experience and proven success in cleaning service, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security Officer
Allsites Protection
01.2025 - Current
Security Officer
Crown Solicitor’s Office
02.2024 - 12.2025
CSM (client service manager)
ISS Facilities
01.2019 - 01.2021
Cleaning Area Supervisor
Broadspectrum
01.2014 - 01.2019
- Company Overview: Former Transfield services
Education
Diploma - Information Technology -IT
Como Secondary College
Skills
- Managing 53 sites with 11 direct reports (Site Supervisors and team leaders) and managing over 242 Culturally and Linguistically Employees (CALE) frontline workforces working on NSW schools, TAFE and Whole of Government facilities services
- Conducting routine site audits (cleaning inspections) participate in Clients Relationship Management and contract meetings, including weekly reporting to Service Delivery Manager
- Carrying out monthly QMR as per KPI requirements
- Managing daily rostering, including casual management and shift replacements, ensuring all variances on the timesheet is managed appropriately
- Adequate Payroll experience
- Liaising and managing all stakeholder’s interests constructively and professionally at all time, investigating clients complaints, addressed and rectified expediently
- Managing all compliances, incident reporting, return to work plan adherent with WHS requirements, Workers Union, Injury management
- Undertaking people management, including training and administration functions
- Proven knowledge of information technology, including MS word, excel, PowerPoint
- Ability to communicate effectively at all levels
- Ability to work under pressure
- Ability to work cooperatively with teams
- Possess strong interpersonal and management skills
- Escort special guests and VIPs as per requirement
- Manage control room operations and operators to ensure effective implementation and management of all SOPs
- Proactively identifying risk, recommending, implementing appropriate corrective and preventive action
- Incident investigations as required by reviewing CCTV and completing relevant reports
- Provide strong leadership, guidance and direction to the team on all people and operational matters, including recruitment, training, development of staff engagement strategies, staff development and performance
- Continually review effectiveness of all technical systems to ensure the most modern and up to date systems
- Provide strategic and operational security advice to the Head of Security Operations Manager, focusing on the control room operations, and proactively
- Providing first aid assistance to guest and visitors
- Incident reports professionally
- Utilize designated system to log and track guest and visitor’s lost and found items
- Answering multiple telephone lines, maintain files and preform computer skills
- Ensured the safety and security of staff, contractors, and visitors within the building
- Supervised and coordinated contractors to maintain compliance with safety procedures
- Escorted solicitors to and from court, ensuring confidentiality and secure movement
- Created and issued staff ID cards for new employees, supporting onboarding processes
- Monitoring security systems such as CCTV cameras, access control systems, and alarms to identify and respond to any security incidents
- Responding to emergencies: In the event of an emergency, respond promptly by initiating appropriate emergency response procedures, notifying the appropriate authorities, and directing the emergency response team
- Maintain communication with other security personnel, including security guards, and report any suspicious activity or security breaches Keeping an accurate record of events that occur in the control room, including any security incidents, emergency response activities, and visitor logs
- Conducting investigations into security breaches, monitoring activities of interest, and collaborating with law enforcement agencies when necessary
- On site training new security staff on regular bases
Certification
- Working with children check
- Security license 1ACE class
- Certificate IV in Work Health and Safety
- License to operate a forklift truck [LF]
- Senior First Aid certificate
- Responsible service of alcohol
LANGUAGES
Dari/ Farsi/pashtu
Hindi/ Urdu/ Punjabi
English/ currently learning Nepalese
Timeline
Security Officer
Allsites Protection
01.2025 - Current
Security Officer
Crown Solicitor’s Office
02.2024 - 12.2025
CSM (client service manager)
ISS Facilities
01.2019 - 01.2021
Cleaning Area Supervisor
Broadspectrum
01.2014 - 01.2019
Diploma - Information Technology -IT
Como Secondary College
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