Ahmad Tariq
Traralgon,VIC
Summary
Experienced ICT professional delivering advanced technical support across hardware, software, and network environments to ensure high system availability and minimal downtime. Proven ability to manage and resolve incidents through enterprise ticketing systems while maintaining strict SLA compliance and service quality standards.
Overview
4
4
years of professional experience
Work History
ICT Support Analyst
Alpine Resorts Victoria
Baw Baw, VIC
07.2025 - Current
- Deliver advanced technical support across hardware, software, and network environments.
- Manage and resolve incidents through an enterprise ticketing system, maintaining strict SLA compliance and service quality standards.
- Perform in-depth diagnostics, troubleshooting, and root cause analysis for desktops, laptops, operating systems, and enterprise applications.
- Support OS deployment, patch management, and system updates to maintain a secure and compliant IT environment.
- Generate detailed ICT service reports, analyse trends, and recommend strategic improvements to enhance service delivery and operational efficiency.
ICT Systems Engineer - Intern
Oral Health Victoria
Melbourne, VIC
03.2025 - 05.2025
- Resolved IT issues via ServiceDesk Plus, ensuring SLA compliance and efficient incident handling.
- Provided L1/L2 technical support to internal and external users across hardware, software, and network issues.
- Created and managed user accounts, groups, and permissions in Microsoft Active Directory.
- Performed automated patch management and system updates using ManageEngine Endpoint Central.
- Cybersecurity auditing tasks.
Information Security Engineer
Kualitatem
Lahore, Pakistan
11.2021 - 06.2023
- Conducted SAST and DAST to identify, assess, and remediate application security vulnerabilities.
- Installed, configured, and supported enterprise security solutions to ensure secure system and application operations.
- Performed Vulnerability Assessment and Penetration Testing (VAPT) on web and API platforms, delivering actionable remediation reports.
- Supported secure source code analysis using Fortify, ensuring compliance with secure coding standards.
- Produced and maintained technical documentation, including security assessment reports and operational procedures.
Education
Master of Science - Networks & Cyber Security
Central Queensland University
Melbourne, VIC05-2025
Bachelor of Science - Information Technology
Bachelor of Business & IT
Lahore02-2020
Skills
- Advanced ICT Infrastructure Support
- Enterprise Incident & Problem Management
- Windows & Linux Server Administration
- Hyper‑V Virtualization Administration
- Cloud Services Administration
- End User Compute (EUC) Management
- Mobile Device Management (MDM
- Technology Support
- Technical Documentation & Reporting
- Service desk operations
- Effective communication
- Support ticketing systems
- ITIL processes
Tools
- Freshservice (ITSM / ticketing)
- ManageEngine ServiceDesk Plus
- SALTO ProAccess
- UniFi Network Controller
- OS deployment & imaging (SOE)
- Microsoft Active Directory
- ManageEngine Endpoint Central
- Microsoft 365 administration
- Fortify (secure source code analysis)
- Root cause analysis (RCA)
Timeline
ICT Support Analyst
Alpine Resorts Victoria
07.2025 - Current
ICT Systems Engineer - Intern
Oral Health Victoria
03.2025 - 05.2025
Information Security Engineer
Kualitatem
11.2021 - 06.2023
Master of Science - Networks & Cyber Security
Central Queensland University
Bachelor of Science - Information Technology
Bachelor of Business & IT