Freshta Haidari
Melbourne,VIC
Summary
Dedicated and customer-focused administration professional with experience in customer service, front-desk support, data entry, and office administration. Skilled in handling customer enquiries, managing appointments, resolving issues professionally, and maintaining accurate records in fast-paced environments. Strong communication, organisational, and problem-solving skills with the ability to build positive relationships with clients and team members.
Overview
1
1
Certification
Work History
Administrator & Bookkeeping Assistant
SMS Accounting Partners
Melbourne, VIC
02 2025 - 02 2026
- Greet and assist clients both in person and over the phone, ensuring a professional front-of-house experience.
- Manage appointments, incoming emails and general office communication.
- Prepare individual tax returns & Business Activity Statements (BAS) by using both HandiTax and QuickBooks Lodget.
- Maintain accurate and confidential client records in compliance with ATO requirements. Provide administrative support to accountants and ensure timely client service.
- Assisted colleagues in resolving challenging tax cases by providing expert advice based on extensive knowledge and experience in the field.
- Advised taxpayers on available deductions and credits, maximizing their returns while maintaining full compliance with tax regulations.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Prepared tax returns for individuals and businesses.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
- Reviewed established accounting systems and historical information to identify strengths and weaknesses of existing methods and controls.
Data Entry Officer
MG Accounting Services
Melbourne, VIC
04 2023 - 06 2023
- Fostered positive relationships with both internal and external stakeholders, providing support when needed during data processing tasks.
- Reduced errors in data entry by consistently reviewing inputted information and making necessary corrections.
- Increased productivity with well-organized file management systems, ensuring easy access to essential documents.
- Enhanced data accuracy by implementing efficient data entry techniques and double-checking entered information.
Education
High School Diploma -
Year 12
Bachelor of Business Commerce -
Rana University
Certificate IV - Accounting & Bookkeeping
Chisholm Institute
Melbourne, Victoria, VIC2023
Skills
- Professional communication
- Customer service
- Data entry
- Attention to detail
- Time management
- MS Office
- QuickBooks
- Recordkeeping
- Tax return preparation
- BAS statements
- Team collaboration
- Confidentiality
Certification
- Australian Full Driving License
- Work with Childeren check
References
Available upon your request.
Education
false
Timeline
Certificate IV - Accounting & Bookkeeping
Chisholm Institute
Bachelor of Business Commerce -
Rana University
High School Diploma -
Year 12
Data Entry Officer
MG Accounting Services
04 2023 - 06 2023
Administrator & Bookkeeping Assistant
SMS Accounting Partners
02 2025 - 02 2026