Ahmed Alyami
Brisbane
Overview
5
5
years of professional experience
1
1
Certification
Work History
Specialist hospital delegate services
BUPA arabia
08.2021 - 07.2023
- Responsible for answering VIP customer inquiries face to face, over the phone, and e-mail, ensuring that all calls and member requests are processed per the company standards, and providing a competent, courteous, efficient, and proactive point of contact for customers and hospital staff
- Follow up as needed on all inquiries to ensure resolution satisfies customer, hospital, and company expectations
Health assistance
Dominion urgent care
01.2018 - 07.2023
Covid-19 tester
adeed company
04.2021 - 05.2021
- Conducted daily Covid-19 tests on a diverse range of individuals, ensuring accurate sample collection and timely reporting of results
- Collaborated with healthcare professionals to develop and implement effective testing strategies, contributing to the successful identification and containment of potential outbreaks
- Educated individuals on the importance of Covid19 testing, providing clear instructions and answering questions to facilitate informed decision-making and reduce community transmission
- Maintained meticulous documentation of testing processes and results, ensuring compliance with regulatory guidelines and contributing to a comprehensive database for data analysis and tracking
Health educator
Saudi red crescent authority
10.2020 - 12.2020
- 70 hours of volunteering
Collecting Covid-19 samples
Saudi CDC
08.2020 - 09.2020
Health educator and infection control
Ministry of health
03.2020 - 06.2020
- Worked with the COVID-19 task force in quarantine centers for a total of 750 hours
Intern
Washington DC
06.2018 - 09.2018
- Full internship training program at Washington DC for medical facilities for total 245 hrs
- (observed, instructed, and on hand participate in patient's information, medical data collection, insurance verification and bill balance and medical coverage)
Education
Master Of Health Management And Leadership - Health
Queensland university of technology
Brisbane05.2025
Bachelor of public health - Health
Concordia university at Saint Paul
Minnesota12.2018
Skills
- Interpersonal skills
- Microsoft office apps
- Healthcare technology
- Time management
- Problem solving
- Research skills
- Leadership
Certification
- Saudi Commission for Health Specialties license, 12/01/19
- CPR, 01/01/16
- BLS provider, 01/01/16
- Tomouh customer service and sales program, 10/01/19, King Abdullah Economic City, Saudi Arabia
- Training courses for COVID-19 Task Force, 01/01/20
- INFECTION PRINCIPLES, 09/01/22
- Handling Irate Customer, 04/01/22
- Emotional Intelligence, 08/01/22
- Hospital Management and Patient Safety, 04/01/22
- Health promotion and disease prevention, 12/01/22
- Riyadah institution (start your small business), 09/01/20, Saudi Arabia
Personal Information
Date of Birth: 11/20/93
Awards
- Employee of the month, 11/01/21, BUPA arabia
- Employee of the month, 04/01/22, BUPA arabia
- Employee of the month, 12/01/22, BUPA arabia
Volunteer Experience
- Health educator and infection control, Ministry of health, 03/01/20, 06/30/20, Riyadh, Saudi Arabia, 750
- Collecting Covid-19 samples, Saudi CDC, 08/01/20, 09/30/20, Riyadh, Saudi Arabia
- Donating for poor African countries, FMSC, 01/01/17, 02/28/17, Saint Paul, USA, 100
- Health educator, Saudi red crescent authority, 10/01/20, 12/31/20, Riyadh, Saudi Arabia, 70
Timeline
Specialist hospital delegate services
BUPA arabia
08.2021 - 07.2023
Covid-19 tester
adeed company
04.2021 - 05.2021
Health educator
Saudi red crescent authority
10.2020 - 12.2020
Collecting Covid-19 samples
Saudi CDC
08.2020 - 09.2020
Health educator and infection control
Ministry of health
03.2020 - 06.2020
Intern
Washington DC
06.2018 - 09.2018
Health assistance
Dominion urgent care
01.2018 - 07.2023
Master Of Health Management And Leadership - Health
Queensland university of technology
Bachelor of public health - Health
Concordia university at Saint Paul
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