Summary
Overview
Work History
Education
Skills
Career Objective
Languages
Timeline
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Ahmed Assaad

Old Guildford,Australia

Summary

Reliable and energetic worker with 3+ years in high-paced logistics and a recent concierge role providing customer-facing service. Skilled in managing tasks efficiently, handling pressure, and maintaining professionalism in all interactions. Eager to transition into a customer service role, combining attention to detail with a strong desire to assist others and solve problems.

Overview

4
4
years of professional experience

Work History

Customer Service / Concierge Assistant

Private Residential Building
02.2025 - 06.2025
  • Delivered high-quality front-line customer service to residents and guests in a fast-paced residential environment
  • Handled enquiries, resolved minor complaints, and provided accurate information with professionalism and discretion
  • Managed phone, email, and face-to-face communication, ensuring prompt and courteous responses
  • Supported building operations, including visitor access, package handling, and service coordination
  • Maintained a welcoming front desk area while upholding security and privacy protocols
  • Utilized variety of organizational and communication skills to drive guest satisfaction.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.

Outbound Warehouse Associate

Primary Connect
01.2024 - 12.2024
  • Enhanced team productivity by assisting coworkers with heavy lifting tasks and sharing workload.
  • Utilized handheld scanners and software systems to manage outbound logistics
  • Improved warehouse efficiency by skillfully operating electric pallet trucks (PT) for transporting materials.
  • Picked orders using Voice system
  • Enhanced order processing speed by skillfully stacking pallets according to specified guidelines.
  • Upheld company standards for quality, performance and accuracy across outbound operations.
  • Maintained a clean and safe work environment, adhering to WHS safety guidelines at all times.
  • Sorted and packaged products to prepare for processing or shipment.
  • Used ride-on pallet and electric pallet jack to complete orders.

Warehouse Voice Picker

Woolworths
05.2023 - 12.2023
  • Accurately picked orders using voice picking system.
  • Familiar with basic inventory software for order management and reporting
  • Performed routine equipment maintenance to ensure optimal functionality of voice picking devices.
  • Maintained a clean and organized work environment, promoting safety and efficiency in the warehouse.
  • Demonstrated flexibility by adapting to changing priorities within the warehouse as needed, maintaining high productivity levels throughout the shift.
  • Picked products and stocked shelves to fulfill customer orders.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Verified documentation and condition of freight to assure quality standards were achieved.

Warehouse Dispatch

Amazon
08.2021 - 03.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Upheld company standards for quality, performance and accuracy across outbound operations.
  • Prepped orders for dispatch by stacking trucks, pallets and cages.
  • Consistently lifted materials weighing as much as 30 Kilos
  • Checked packages and merchandise for damage and notified vendors.
  • Upheld company standards for quality, performance and accuracy across outbound operations.
  • Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
  • Worked professionally with team members and across departments to meet demands of high-volume environment.

Education

Certificate III - Information Technology

Tafe Digital
Self Study
01-2026

High School Diploma -

GBHS
Granville, NSW
10.2019

Skills

  • Customer service & communication

  • Conflict resolution & problem-solving

  • Time management & multitasking

  • Warehouse operations & safety

  • Voice picking & handheld scanners

  • Pallet jacks & electric pallet trucks

  • Basic IT troubleshooting

  • Data entry & inventory systems

  • Familiar with warehouse management software (WMS)

  • Microsoft Excel & basic computer literacy

  • Scheduling appointments

  • Complaint handling

Career Objective

Motivated and adaptable professional with hands-on experience in concierge and warehouse environments. Currently pivoting into customer service, bringing strong interpersonal, communication, and problem-solving skills. Passionate about helping people and ensuring positive customer experiences. Currently self-studying Certificate III in Information Technology to build technical support skills.

Languages

English: Native or Bilingual
Arabic: Professional Working

Timeline

Customer Service / Concierge Assistant

Private Residential Building
02.2025 - 06.2025

Outbound Warehouse Associate

Primary Connect
01.2024 - 12.2024

Warehouse Voice Picker

Woolworths
05.2023 - 12.2023

Warehouse Dispatch

Amazon
08.2021 - 03.2023

Certificate III - Information Technology

Tafe Digital

High School Diploma -

GBHS

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Ahmed Assaad