AHMED AZZAM
Craigieburn,Australia
Summary
Motivated individual with a strong work ethic and excellent time management and organizational skills, seeking to deliver exceptional customer experiences. Equipped to excel in a customer-focused role, effective communication skills (both verbal and written) have been honed through diverse customer interactions in previous positions. Currently enrolled in a Bachelor of Commerce program, unwavering interest in business and data has deepened knowledge and skills in the field. Excited to contribute expertise and abilities to the success of a new workplace.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Practice Manager
Malvern Road Family Medical Centre
01.2023 - 05.2024
- Oversee daily administrative operations, including appointment scheduling, patient registration, and inquiries
- Manage financial activities, such as budgeting, billing, and insurance claims processing
- Recruit, train, and supervise administrative staff
- Supervised team of 2 office personnel.
- Ensure compliance with healthcare regulations and data privacy laws
- Maintain facilities, manage inventory, and coordinate with vendors
- Implement quality improvement initiatives and monitor performance
- Foster a collaborative work culture and effective communication
- Strong organizational, leadership, and communication skills
- Proficiency in medical software and office productivity tools
- Developed close working relationships with front office and back office staff.
Customer Service Representative
BUPA ADF
09.2021 - 04.2023
- Responding to incoming referrals from GPs and booking appointment for members of the Australian Defence Force
- Coordinating appointments with medical specialists, hospitals and other health care providers as required
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Providing accurate and up-to-date information on appointment times and locations to members of the Australian Defence Force
- Maintaining accurate and up-to-date records of appointments and referrals
- Adhering to strict confidentiality and privacy guidelines when dealing with sensitive information
Stock-take
RGIS
01.2020 - 09.2021
- Conducted accurate inventory counts using computerized scanning systems
- Ensured high levels of precision and attention to detail
- Improved inventory accuracy by conducting regular stock counts and updating records accordingly.
- Ensured compliance with industry regulations concerning proper handling/storage of products during all stages of the stock-taking process.
- Utilized communication skills to collaborate effectively with team members
- Thrived in a fast-paced warehouse environment
Cleaner
Commercial Cleaning Services
06.2020 - 06.2021
- Managed a cleaning company in charge of 3 office spaces (total of 14 offices) and surrounds
- Entails following Covid-19 safe protocols to ensure sanitization of all areas and sterilization of medical equipment
- Requires plenty of attention to detail to ensure all requirements have been carried out to a satisfactory level
- Use of communication skills to liaise with both office management and staff
- Completing and sending invoices to customers and completing all associated bookkeeping
Cook
KFC
06.2017 - 01.2018
- Company Overview: KFC Tullamarine
- Prepared food items using specialized equipment and machinery
- Ensured cleanliness and hygiene standards were met
- Collaborated effectively with team members to fulfill tasks
- KFC Tullamarine
Assistant / Receptionist
Rao Medical Services
08.2016 - 02.2017
- Provided high-level customer service and assistance to patients
- Scheduled appointments and coordinated with allied health professionals
- Maintained clean and organized workspaces
- Demonstrated effective communication and organizational skills
Education
Bachelor of Commerce -
La Trobe University
Melbourne, VIC01-2026
Bachelor of Cybersecurity -
Deakin University
Melbourne, VIC01-2023
Skills
- Proficient in computer software (Word, Adobe Dreamweaver, etc)
- Proficient user of Excel experience with SQL
- Schedule management
- Practice management
- Staff management
- Workflow management
- Quick learner who thrives in fast-paced environments
- Fluent in English and Arabic
- Adaptable to new situations with ease
Certification
- CPR and First-Aid training and certification
- High risk work, LF Forklift license with Start Training, Sunshine West, Victoria.
- Successfully completed Work@safe
o General Module
o Industry Module
Languages
English
Native or Bilingual
Arabic
Full Professional
Interests
- Martial Arts
- Gym
- Electronics and Circuit Building
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Enjoy hobbies that combine physical activity with outdoor exploration
Timeline
Practice Manager
Malvern Road Family Medical Centre
01.2023 - 05.2024
Customer Service Representative
BUPA ADF
09.2021 - 04.2023
Cleaner
Commercial Cleaning Services
06.2020 - 06.2021
Stock-take
RGIS
01.2020 - 09.2021
Cook
KFC
06.2017 - 01.2018
Assistant / Receptionist
Rao Medical Services
08.2016 - 02.2017
- CPR and First-Aid training and certification
- High risk work, LF Forklift license with Start Training, Sunshine West, Victoria.
- Successfully completed Work@safe
o General Module
o Industry Module
Bachelor of Commerce -
La Trobe University
Bachelor of Cybersecurity -
Deakin University
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