Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
References
Timeline
Generic

Ahmed Eldannaoui

Craigieburn,VIC

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Metro
Melbourne, Victoria
10.2022 - Current
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Cleaner

Sydney Trains
Leppington, NSW
10.2010 - 10.2022
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
  • Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
  • Maintained cleaning equipment and materials in a safe and sanitary working condition.

Area Manager

Sydney Trains
08.2018 - 10.2019
  • Provided guidance on the implementation of new policies and procedures in stations.
  • Scheduled regular meetings with station teams to discuss objectives, performance metrics and customer feedback.
  • Reviewed staffing needs to ensure adequate coverage at all times.
  • Oversaw the recruitment process for new staff members including interviewing and training.
  • Inspected station facilities regularly to ensure compliance with safety regulations and standards.
  • Resolved conflicts between employees or customers in a professional manner.
  • Collaborated with other departments such as Human Resources and other service providers on initiatives related to Area Management duties.
  • Coordinated with station managers to develop plans for improving operational efficiency.

Education

Certificate 111 - Customer Service

Metro Academy
Melbourne, VIC
10-2023

Skills

  • Scheduling
  • Complaint resolution
  • Building rapport
  • Multi-Task Management
  • Stock management
  • Customer Relations
  • Customer Service
  • Prioritization
  • Critical Thinking
  • Payment Processing
  • Problem-solving abilities
  • De-Escalation Techniques

Certification

  • MR Truck license

Languages

Arabic
Professional

Accomplishments

  • Safety Award - Sydney Trains

References

References available upon request.

Timeline

Customer Service Representative

Metro
10.2022 - Current

Area Manager

Sydney Trains
08.2018 - 10.2019

Cleaner

Sydney Trains
10.2010 - 10.2022

Certificate 111 - Customer Service

Metro Academy

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Ahmed Eldannaoui