Ahmed Hamad
Sydney,NSW
Summary
Accomplished retail manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Also Dedicated retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Assistant Duty Manager
Kmartcorp
01.2014 - 02.2017
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Collaborated with other department managers to develop strategies for improving overall hotel operations and guest experiences.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in the development of sales initiatives to increase hotel revenue, including upselling techniques and promotional packages.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Fresh Combined Manager
Woolworths Supermarket
08.2020 - 06.2022
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Handled day-to-day running of both fresh departments ensuring high levels of productivity and progression
- Received and processed stock into inventory management system
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Collaborated with the store manager to achieve more sales in both departments
- Improved the compliance through consistent hard work and day to day checks on the team
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Worked flexible hours, night, weekend, and holiday shifts.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Developed detailed plans based on broad guidance and direction.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Cross-trained existing employees to maximize team agility and performance.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Grocery Department Manager
Woolworths Riverwood
06.2022 - 04.2023
- Developing the team and motivating them to deliver to their best ability
- Staying composed and maintaining my leadership skill to get the job done even in busy times
- Communicate to the team the standards and the ideas in a clear manner so that the target is achieved
- Worked flexible hours, night, weekend, and holiday shifts
- Collaborated with SM and ASM to deliver the company standards.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed strong relationships with suppliers to secure better pricing and product availability.
- Increased employee retention through effective recruitment, training, and motivation strategies.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
Carpenter Foreman
RTP Carpentry & Construction
02.2016 - 07.2020
- Directed projects according to schedule and quality demands
- Kept accurate records of all details related to job, including materials used, employee timesheets, client issues and accident reports
- Oversaw daily operations at site, keeping team production moving at optimal pace
- Maintained excellent attendance record, consistently arriving to work on time
- Worked flexible hours, night, weekend, and holiday shifts.
Grocery Manager
Woolworths Group
02.2022 - Current
- Guiding and working along side the team in delivering the opening of the store.
- Spearheaded community outreach initiatives to foster strong brand reputation among local customers.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Raised property accuracy and accountability by creating new automated tracking method.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
Education
Certificate III - Carpentry
Gymea Tafe
06.2018
Diploma in Building And Construction -
Gymea Tafe
02.2018
Skills
- Team Leadership
- Food Safety
- Sales
- Workflow planning
- Inventory Control
- Leadership
- Staff Management
- Customer service
- Employee Training
- Safe food handling
- Manager support
- Sales Strategies
- Resource Allocation
- Program Optimization
- Effective leader
- Decision-Making
Accomplishments
- Supervised team of 45 staff members.
- Increased sales by 2% by coaching department managers on new merchandising standards.
References
- Fadi Rifai, 0406920598, Work Referee
- Lia Daniel, 0413239244, Work Referee
Timeline
Grocery Department Manager
Woolworths Riverwood
06.2022 - 04.2023
Grocery Manager
Woolworths Group
02.2022 - Current
Fresh Combined Manager
Woolworths Supermarket
08.2020 - 06.2022
Carpenter Foreman
RTP Carpentry & Construction
02.2016 - 07.2020
Assistant Duty Manager
Kmartcorp
01.2014 - 02.2017
Certificate III - Carpentry
Gymea Tafe
Diploma in Building And Construction -
Gymea Tafe
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