Summary
Overview
Work History
Education
Skills
References
Awards
Timeline
Generic

Ahmed Hilowle

Melbourne,Australia

Summary

Dynamic Project Officer with a proven track record at excelling in stakeholder engagement and event management. Demonstrated expertise in Oracle financial processing and effective communication, driving process improvements that enhanced productivity and collaboration. Committed to delivering high-quality outcomes and fostering positive relationships across diverse teams.

Overview

7
7
years of professional experience

Work History

Project Officer

Department of Education
Melbourne, VIC
09.2024 - Current
  • Supported the coordination of events and projects within the Early Childhood Division, including maintaining accurate records in spreadsheets and shared systems to track logistics and backfill requirements.
  • Delivered high-quality financial processing using Oracle, ensuring accurate and timely submissions in line with departmental protocols.
  • Provided frontline administrative support through effective inbox management and triaging, contributing to improved workflow and stakeholder responsiveness.
  • Built foundational knowledge of stakeholder management by coordinating with external venues and caterers, and by progressively following up on inquiries to ensure clear communication and issue resolution.
  • Contributed to team-wide process improvement discussions, including identifying inefficiencies in record-keeping systems and proposing more streamlined approaches to enhance productivity.
  • Developed adaptability and collaboration skills by participating in planning for team capacity building and supporting onboarding processes for new team members.

Project Officer

Victorian Multicultural Commission
Melbourne, VIC
11.2023 - 08.2024
  • Company Overview: Department of Premier and Cabinet
  • Crafted impactful communication content for web, social media, and stakeholders, boosting engagement and brand perception.
  • Assisted in the logistics for events and award ceremonies, ensuring a seamless experience for participants.
  • Assisted in the coordination for community engagement activities, fostering connections with Regional Advisory Councils and targeted consultations.
  • Assisted in producing media releases and talking points, enhancing public awareness and ensuring consistent messaging.
  • Cultivated positive relationships with Commission staff and external stakeholders, promoting effective teamwork.
  • Provided agile support across the Commission, contributing to overall organizational efficiency.
  • Maintained meticulous records, ensuring strict compliance with legislative requirements and departmental policies.
  • Department of Premier and Cabinet

Social Media Assistant

Brotherhood of St Laurence
Melbourne, VIC
06.2022 - 10.2023
  • Managed Social Media accounts for BSL Jobs Victoria program resulting in 25% increase in engagement and followers.
  • Executed social media strategy and analyzed metrics to refine strategy, driving a 20% increase in website traffic from social media platforms.
  • Collaborated with program Employment mentors to create and execute social media campaigns, resulting in a 40% increase in program applications.
  • Worked closely with the marketing team to align social media content with the overall marketing strategy, ensuring consistent approved messaging across all platforms.
  • Promoted upcoming program events and live-tweeted during events to increase engagement, resulting in a more effective social media presence.
  • Provided support in creating and editing content for social media platforms. Used apps such as TikTok and Instagram to enhance content and increase appeal to target audience.
  • Developed standardized responses and guidelines for handling common queries and complaints, which improved the consistency and quality of our customer service.

Employment Engagement Coordinator

Brotherhood of St Laurence
Melbourne, VIC
05.2021 - 06.2022
  • Trained and assisted an average of 6 individuals per month in job readiness skills and job search activities.
  • Implemented fundamental marketing strategies to promote the Jobs Victoria program, fostering partnerships and connections with prospective participants and employers.
  • Conducted assessments of program participants to identify their strengths, interests, and needs, assisting them in setting job goals and finding suitable job opportunities.
  • Collaborated with various stakeholders, including employers, vocational rehabilitation counselors, and service providers, to provide comprehensive support and coordination to program participants.
  • Provided coaching and on-the-job support to facilitate participants in acquiring new skills, accomplishing tasks, and adjusting to the work environment.
  • Managed Sharepoint to maintain accurate records of participant progress and reimbursement services provided.

Resident Support Officer

Department of Justice and Community Safety
Melbourne, VIC
12.2020 - 05.2021
  • Coordinated efforts with stakeholders and proactively addressed challenges to effectively enforce compliance within the VIC COVID-19 Accommodation Program, resulting in very minimal reported incidents of non-compliance.
  • Achieved high levels of resident safety and satisfaction while maintaining adherence to operational protocols and mitigating risks.
  • Proactively reported and resolved issues, contributing to a smooth and efficient quarantine process.

Customer Service Agent

Services Australia
Melbourne, VIC
08.2019 - 10.2020
  • Achieved daily KPI of processing 10+ Service Australia Job Seeker claims and demonstrated excellent customer service skills by proactively contacting clients for further information.
  • Communicated information about Services Australia payments, including eligibility requirements and application processes, to customers.
  • Achieving monthly targets by effectively managing call handling times, delivering high customer satisfaction scores, and efficiently handling a high volumes of calls and claims.
  • Adhering to applicable privacy and security measures to safeguard customer data.

Marketing Assistant

Himilo Community Connect
Melbourne, VIC
02.2018 - 03.2019
  • Worked within the marketing team to create and execute community-based marketing campaigns that increased awareness of Himilo Community Connect and its services among targeted communities.
  • Conducted extensive research to identify the unique needs and preferences of diverse communities, ensuring that marketing efforts were tailored to specific community needs.
  • Developed culturally sensitive and inclusive marketing materials, such as flyers, brochures, and social media content, that resonated with targeted communities and effectively communicated the value of Himilo Community Connect.
  • Managed social media platforms, including Facebook, Twitter, and LinkedIn, to engage with the community and promote events and initiatives that were relevant to their interests and needs.

Education

Bachlor of Creative Arts - drama

Deakin University
Melbourne
11.2020

VCE -

Macelod College
12.2014

Skills

  • Project Coordination
  • Stakeholder Engagement
  • Administrative Support
  • Event and Logistics Management
  • Problem Solving
  • Written and Verbal Communication
  • Data Entry and Record Management
  • Oracle Financial processing
  • Change management
  • Communication skills
  • Social Media Marketing

References

Available Upon Request

Awards

Community Engagement Award, Brotherhood of St Laurence, 2021

Timeline

Project Officer

Department of Education
09.2024 - Current

Project Officer

Victorian Multicultural Commission
11.2023 - 08.2024

Social Media Assistant

Brotherhood of St Laurence
06.2022 - 10.2023

Employment Engagement Coordinator

Brotherhood of St Laurence
05.2021 - 06.2022

Resident Support Officer

Department of Justice and Community Safety
12.2020 - 05.2021

Customer Service Agent

Services Australia
08.2019 - 10.2020

Marketing Assistant

Himilo Community Connect
02.2018 - 03.2019

Bachlor of Creative Arts - drama

Deakin University

VCE -

Macelod College

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Ahmed Hilowle