Ahmed Hossain
Eschol Park,NSW
Summary
Dynamic professional with extensive experience at NCAT, specializing in client communication and administrative support. Demonstrates strong leadership skills, driving compliance and enhancing operational efficiency across diverse teams. Proficient in data analytics and conflict resolution, consistently achieving service excellence while fostering collaborative environments. Dedicated to delivering high-quality results in fast-paced settings.
Overview
12
12
years of professional experience
Work History
REGISTRY OFFICER
NCAT
07.2024 - Current
- Communicate with clients through various methods, documenting actions taken.
- Prepare matters for hearing (organize copies of papers for tribunal members, notify parties, arrange reporting services, interpreters and country venues and travel for members and make arrangements for clients with special needs)
- Deliver administrative and clerical services to facilitate Tribunal hearings according to established procedures.
- Prepare routine correspondence, as required, ensuring all documentation conforms to Tribunal presentation, style, format, and content protocols
- Input all relevant data in the Tribunal's case management system and create, store, retrieve and archive Tribunal files to ensure the accurate and safe storage of data/information to comply with the required standards
- Engaged Senior Registry Officer for advanced queries when necessary.
- Coordinated with officers across NCAT Divisions and the Principal Registry to deliver excellent client services within service standards.
- Ensure current understanding of pertinent legislation and operational guidelines.
Sales Manager
The good guys
Sydney
01.2023 - 07.2024
- Directed a team of motivated individuals to meet business goals and surpass customer satisfaction targets through advanced sales training.
- Leveraged knowledge and experience to support the admin team in addressing customer feedback, concerns, and complaints.
- Utilize proficiency in data analytics to interpret key business metrics, driving profitable inventory control and expense reduction.
- Implemented effective process and management controls for store operations.
- Promoted teamwork across functions for successful and prompt delivery.
- Achieve customer/stakeholder satisfaction through meticulous compliance management.
- Fostered a cohesive work environment through effective leadership.
Dry Goods Manager
Coles supermarket
Sydney
08.2014 - 12.2022
- Conduct site inspections for WHS compliance.
- Facilitated customer and stakeholder support through diverse communication techniques.
- Evaluated time sheets to ensure approval compliance.
- Organized workforce distribution for optimal performance.
- Managed interactions between several daytime working groups.
- Compliance obligations fulfilled.
- Measure critical business data.
- Developed budget plans.
- Conducted performance reviews for team members.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Delivery Partner
Amazon
regent park, Sydney
01.2021 - 01.2022
- Maintained punctuality in retrieving assignments from the warehouse.
- Executed on-time delivery of services to clients.
- Responded to inquiries with professionalism.
- Reviewed delivery documents and orders and reported errors to supervisor.
Cook
Guzman y Gomez
Wetherill Park, Sydney
01.2013 - 01.2014
- Conducted regular checks to ensure compliance with food safety standards.
- Executed cooking tasks.
- Maintained high standards of cleanliness in work areas.
Education
Bachelor of Science - Electrical Engineering
University of East London
London, UK05-2012
Higher National Diploma - Electrical Engineering
ICON College
London, UK01.2010
Advance Diploma - Computing
Thames College
London, UK01.2008
Skills
- Team player
- Client communication
- Administrative support
- Analytical thinking
- Conflict resolution
- Attention to detail
- Goal-Focused
- Time management
- Proficient in Technology
- Demonstrate Leadership
- Focus on Quality Excellence
- Resilient
Extracurricular Activities
Voluntary work for local shelters for homeless people through preparing and providing food. Play cricket, badminton, and football.
References
- Simon Ly, Deputy Divisional Registrar NCAT, Liverpool, NSW, Simon.Ly@ncat.nsw.gov.au, 0423 786 780
- Fityan Kudadi, Team Leader NCAT, Liverpool, NSW, fityan.kudadi@ncat.nsw.gov.au, 0423 412 921
Affiliations
- Gardening
- Cooking
- DIY projects
Languages
English
Professional
Bengali
Native/ Bilingual
Hindi
Limited
Timeline
REGISTRY OFFICER
NCAT
07.2024 - Current
Sales Manager
The good guys
01.2023 - 07.2024
Delivery Partner
Amazon
01.2021 - 01.2022
Dry Goods Manager
Coles supermarket
08.2014 - 12.2022
Cook
Guzman y Gomez
01.2013 - 01.2014
Bachelor of Science - Electrical Engineering
University of East London
Higher National Diploma - Electrical Engineering
ICON College
Advance Diploma - Computing
Thames College
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