Ahmed Jawad
Point Cook,VIC
Summary
Proven leader with a track record of enhancing operational efficiency and boosting sales at Westside Car City. Excelled in customer engagement and data-driven decision-making, achieving top regional sales rankings and significantly increasing profitability. Skilled in team building and mentoring, fostering a culture of excellence and accountability. Demonstrates superior problem-solving and organizational skills, ensuring high-quality standards and compliance.
Overview
18
18
years of professional experience
Work History
Dealer Principal
Ahmed Jawad
06.2014 - Current
- Met with sales personnel daily to review previous day's results and current plan of action.
- Forecasted monthly with salespeople to establish closing percentages in each category, time utilization, prospecting efforts, unit sales and projected income.
- Directed financial management efforts, reducing unnecessary expenses while maximizing revenue streams.
- Led dealership to achieve top rankings in regional sales performance, outpacing competitors consistently.
- Implemented data-driven decision-making processes for better business insights and results.
- Developed a comprehensive digital marketing strategy that increased online presence resulting in significant lead generation.
- Increased dealership sales by implementing innovative marketing strategies and campaigns.
- Streamlined dealership operations by reorganizing departments and optimizing internal processes.
- Enhanced customer satisfaction through the development of strong relationships and personalized service.
- Built a robust service department that delivered exceptional client experiences while driving repeat business.
- Checked condition of vehicles to maintain highest quality standards..
- Established a strong company culture that promoted teamwork, accountability, and excellence across all departments.
- Negotiated advantageous contracts with manufacturers, securing exclusive dealership rights for highly sought-after models.
- Reviewed monthly commission sheets, productivity reports, monthly forecasts and profit performance.
- Boosted overall profitability by carefully managing inventory levels and negotiating favorable terms with suppliers.
- Ensured compliance with all relevant regulations, maintaining an impeccable record for audits and inspections.
- Implemented cutting-edge technologies to streamline operations and improve overall efficiency at the dealership level.
- Developed long-lasting partnerships with key industry stakeholders, fostering mutual growth and success.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Trained newly hired sales team in upselling techniques.
- Mentored new sales associates to contribute to store's positive culture.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Researched issues to obtain appropriate answers to customer inquiries.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Promoted business' development by building and maintaining relationships with new clients.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
Used Car Sales Manager
Westside Car City
02.2007 - 05.2014
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Managed inventory effectively for optimal turnover rate and profitability.
- Mentored new sales staff, providing comprehensive training on company processes and best practices for successful selling.
- Oversaw repair and maintenance services for pre-owned vehicles, ensuring all cars met quality standards before being offered for sale.
- Maintained a deep understanding of competitor offerings and pricing strategies, positioning our dealership as the top choice for prospective buyers.
- Streamlined internal processes to improve efficiency in daily workflow and increase overall productivity levels.
- Negotiated competitive deals with customers, ensuring maximum profit margins while maintaining customer satisfaction.
- Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
- Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
- Conducted regular appraisals of pre-owned vehicles, ensuring accurate pricing based on market value and vehicle condition.
- Built strong customer relationships through exceptional service and follow-up communication.
- Improved overall team performance by setting ambitious sales targets and motivating staff to exceed expectations.
- Continuously evaluated team performance metrics and provided constructive feedback during individual coaching sessions.
- Furnished dealership with accurate floor traffic control data and weekly reports on sales activities.
- Increased used car sales by developing and implementing effective marketing strategies.
- Created a positive work environment that fostered teamwork, productivity, and employee retention.
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Implemented cost-saving measures in operations management, reducing overhead expenses while maintaining high-quality standards.
- Managed accounts to retain existing relationships and grow share of business.
- Built relationships with customers and community to establish long-term business growth.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented systems and procedures to increase sales.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Education
High School Diploma -
St Paul's College
High School11.1988
Skills
- Performance Appraisals
- Customer Relations
- Data-driven decision-making
- Coaching and Mentoring
- Operations Management
- Sales management
- Workforce Planning
- Technical aptitude
- Goal-Oriented
- Teamwork and Collaboration
- Multitasking and Prioritizing
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Critical Thinking
- Customer Satisfaction
- Organizational Skills
- Team Collaboration
- Team Leadership
- Cash Handling and Reconciliation
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Team Building and Motivation
- Customer Engagement
- Store operations
- Relationship Building
- Superior Work Ethic
- Computer Proficiency
- Delegation and Supervision
- Goal Setting and Achievement
- Team building
- Creativity and Originality
- Staff Coaching and Training
- Handling Complaints
- Leadership Development
- Adaptable to Changing Demands
- Flexible Work Schedule
- Self Motivation
- Product Knowledge
- Interpersonal Skills
- Analytical Thinking
- Conflict Resolution
- Employee Training
- Professionalism
- Basic Mathematics
- Quality Control
- Strategic Planning
- Sales Leadership
Additional Information
Salah Jawad has been working for your Company for the last 13 years and has recommend me to apply for this position.
Languages
Arabic
Native or Bilingual
Timeline
Dealer Principal
Ahmed Jawad
06.2014 - Current
Used Car Sales Manager
Westside Car City
02.2007 - 05.2014
High School Diploma -
St Paul's College
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