Ahmed Mohamed
Brisbane
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Member
Rebel Sporting Goods
11.2022 - 11.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Used POS system to process sales, returns, online orders, and gift card activations.
Administrative Clerk
Genius Family Day Care
02.2016 - 09.2022
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Offered technical support and troubleshot issues to enhance office productivity.
Personal Trainer
Breathe Health Clubs
08.2019 - 01.2021
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Demonstrated proper technique for exercises to avoid injuries.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
Education
Certificate III & IV - Fitness
Australian Institute of Fitness
Fortitude Valley, QLD04.2019
High School Diploma -
Rochedale State High School
Rochedale, QLD11.2015
Skills
- Sales and Marketing
- Sales Forecasting
- Verbal Communication
- POS System Operations
- Policy and Procedure Adherence
- Customer Service
- Answering Customer Questions
Certification
- CPT - Certified Personal Trainer
Timeline
Team Member
Rebel Sporting Goods
11.2022 - 11.2024
Personal Trainer
Breathe Health Clubs
08.2019 - 01.2021
Administrative Clerk
Genius Family Day Care
02.2016 - 09.2022
Certificate III & IV - Fitness
Australian Institute of Fitness
High School Diploma -
Rochedale State High School
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