Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ahmed Mohamed

Brisbane

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Team Member

Rebel Sporting Goods
11.2022 - 11.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Administrative Clerk

Genius Family Day Care
02.2016 - 09.2022
  • Entered data into system and updated customer contacts with information to keep records current.
  • Created and updated records and files to maintain document compliance.
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Input data and processed system change to generate accurate reports.
  • Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
  • Offered technical support and troubleshot issues to enhance office productivity.

Personal Trainer

Breathe Health Clubs
08.2019 - 01.2021
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Demonstrated proper technique for exercises to avoid injuries.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Assisted clients with personal fitness goals through realistic objectives.
  • Explained exercise modifications and contraindicated movements to participants with history of injury.

Education

Certificate III & IV - Fitness

Australian Institute of Fitness
Fortitude Valley, QLD
04.2019

High School Diploma -

Rochedale State High School
Rochedale, QLD
11.2015

Skills

  • Sales and Marketing
  • Sales Forecasting
  • Verbal Communication
  • POS System Operations
  • Policy and Procedure Adherence
  • Customer Service
  • Answering Customer Questions

Certification

  • CPT - Certified Personal Trainer

Timeline

Team Member

Rebel Sporting Goods
11.2022 - 11.2024

Personal Trainer

Breathe Health Clubs
08.2019 - 01.2021

Administrative Clerk

Genius Family Day Care
02.2016 - 09.2022

Certificate III & IV - Fitness

Australian Institute of Fitness

High School Diploma -

Rochedale State High School
  • CPT - Certified Personal Trainer
Ahmed Mohamed