Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Member
Rebel Sporting Goods
11.2022 - 11.2024
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Offered advice and assistance to customers, paying attention to special needs or wants.
Maintained tidy and organized store environment to comply with cleanliness standards.
Used POS system to process sales, returns, online orders, and gift card activations.
Administrative Clerk
Genius Family Day Care
02.2016 - 09.2022
Entered data into system and updated customer contacts with information to keep records current.
Created and updated records and files to maintain document compliance.
Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
Input data and processed system change to generate accurate reports.
Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
Offered technical support and troubleshot issues to enhance office productivity.
Personal Trainer
Breathe Health Clubs
08.2019 - 01.2021
Trained clients during strength training, cardio vascular exercise, and stretching.
Demonstrated proper technique for exercises to avoid injuries.
Motivated clients to stay on track with fitness goals with positive and friendly approach.
Assisted clients with personal fitness goals through realistic objectives.
Explained exercise modifications and contraindicated movements to participants with history of injury.
Education
Certificate III & IV - Fitness
Australian Institute of Fitness
Fortitude Valley, QLD
04.2019
High School Diploma -
Rochedale State High School
Rochedale, QLD
11.2015
Skills
Sales and Marketing
Sales Forecasting
Verbal Communication
POS System Operations
Policy and Procedure Adherence
Customer Service
Answering Customer Questions
Certification
CPT - Certified Personal Trainer
Timeline
Team Member
Rebel Sporting Goods
11.2022 - 11.2024
Personal Trainer
Breathe Health Clubs
08.2019 - 01.2021
Administrative Clerk
Genius Family Day Care
02.2016 - 09.2022
Certificate III & IV - Fitness
Australian Institute of Fitness
High School Diploma -
Rochedale State High School
CPT - Certified Personal Trainer
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