Ahmed Sakr
Support Worker
Melbourne,VIC
Summary
Dedicated Support Worker from Mambourin Enterprises, adept in emotional support and spreadsheet development, significantly enhanced client well-being and independence. Excelled in building trust, achieving client goals through personalized care, and maintaining professionalism under pressure. Demonstrated exceptional attention to detail and cultural sensitivity, fostering strong client and family relationships.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Support Worker
Mambourin Enterprises
Deer Park, Victoria
01.2020 - 05.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
IT Administrator
Andalusia Group For Medical Services
Alexandria, Egypt
12.2007 - 02.2013
- Led quality improvement initiatives focused on reducing hospital-acquired infections, enhancing overall patient safety measures.
- Contributed to successful Joint Commission accreditation renewal through meticulous documentation review and adherence to best practices within the department.
- Evaluated emerging trends in healthcare delivery models to identify opportunities for process improvements within the organization.
- Streamlined communication between nursing departments for efficient workflow and patient care coordination.
- Developed multi-site IT execution strategies, aligning work orders at 5 locations to effectively align available resources with historical service data.
Education
Microsoft Certificate Enterprise Administrator - Information Technology
AAST
Egypt 01.2007 - 12.2007
Bachelor of Science - Communications
AAST
Egypt 09.2001 - 07.2006
Skills
Emotional support
Health and safety awareness
Daily living support
Attention to detail
Life skills development
Active listening
Housekeeping tasks
Skill development
Mobility support
Meal planning and preparation
Cleaning and sanitizing
Timeline
Support Worker
Mambourin Enterprises
01.2020 - 05.2023
IT Administrator
Andalusia Group For Medical Services
12.2007 - 02.2013
Microsoft Certificate Enterprise Administrator - Information Technology
AAST
01.2007 - 12.2007
Bachelor of Science - Communications
AAST
09.2001 - 07.2006
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