Ahmed Al Rafsan
New Town,Tasmania
Summary
Accomplished as an Human Resource Executive and Administrative work with 2 years of experience leading human resources operations and organizational planning. Well-versed in employment laws, performance appraisals, salary structure, and benefits program management. Seasoned expert at protecting company interests and building successful office culture to promote employee retention and performance.
Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.
Reliable Customer Service Executive used to building lasting client relationships. Seeking the opportunity to boost a company's success through attention to detail and the drive for excellence.
Overview
4
4
years of professional experience
Work History
Human Resources Executive
Kazi Farms Limited
Dhaka, Bangladesh
10.2022 - 02.2024
- Coordinated with payroll department to ensure accurate processing of salaries and benefits payments.
- Maintained personnel records such as hiring documents, leaves of absence forms.
- Organized and maintained records to facilitate programs, events and activities.
- Managed employee relations issues such as grievances, performance management, disciplinary action, and terminations.
- Worked with department managers to assess needs.
Customer Service Officer
Epyllion Limited
Dhaka, Bangladesh
08.2022 - 02.2023
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Established trustful relationships with customers through effective communication skills.
- Resolved customer issues in an efficient and timely manner.
- Maintained accurate records of customer interactions and transactions.
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Managed daily operations of the Customer Service Department.
- Educated customers on products and services offered by the company.
- Communicated information to customers about product quality, value and style.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Handled escalated customer complaints and disputes in a professional manner.
- Identified potential opportunities to upsell products or services to customers.
- Performed follow-up calls to ensure customer satisfaction with product and service delivery.
- Processed payments and updated balances and customer totals.
- Assisted customers with placing orders for products and services.
- Educated customers on special pricing opportunities and company offerings.
- Trained new employees on company policies related to customer service practices.
Administrative Officer
BestinBrands Pvt Ltd
Dhaka, Bangladesh
01.2022 - 08.2022
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Ensured compliance with all organizational policies and procedures relating to administrative operations.
- Monitored office inventory to maintain supply levels.
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
- Performed data entry tasks including entering financial transactions into the company's accounting system.
- Planned staff and training meetings and scheduled conference rooms.
- Assisted in compiling monthly expense reports.
- Maintained inventory of office supplies ensuring stock levels are sufficient for daily operations.
- Developed new filing systems to improve accuracy of document retrieval processes.
- Supported senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Directed and oversaw office personnel activities.
Supermarket Employee
Shawpno Supermarket
Dhaka, Bangladesh
01.2020 - 07.2020
- Verified that all prices were accurate on products throughout the store.
- Collaborated with other team members to complete tasks quickly and efficiently.
- Assisted managers in completing special projects as needed.
- Provided customer service including answering questions, resolving complaints, and responding to requests for information.
- Greeted customers and provided assistance with locating items throughout the store.
- Adhered to all safety policies and procedures while handling hazardous materials.
- Stocked shelves with merchandise in an organized manner.
- Operated cash register to process sales transactions accurately and efficiently.
- Maintained cleanliness of work areas by sweeping, mopping, dusting, disposing of trash.
- Trained new employees on proper checkout procedures and customer service protocols.
- Checked expiration dates on products to ensure quality was maintained.
- Answered phone calls from customers regarding product inquiries and purchases.
Education
MBA - Human Resources Development
North South University
Shaka05-2021
Bachelor in Aeronautical Engineering - Aeronautical Engineering
Nanchang Hangkong University
Nanchang, Jianxi, China01-2018
Skills
- Labor negotiations
- Employee Relations
- Strategic Planning
- Staff Supervision
- Talent Acquisition
- Organizational Development
- Training leadership
- Performance Appraisal
- Microsoft Office expertise
- Problem-solving abilities
- Client Relations
- Critical Thinking
- Customer consulting
- Staff Training
- Product Rotation
- Price Checking
- Customer Service
Affiliations
- Team Worker
- Punctual
- Flexible
- Negotiation Skills
- Communication Skills
- Customer Handaling
Languages
English
Professional
Chinese (Mandarin)
Limited
Hindi
Limited
Bengali
Native/ Bilingual
Timeline
Human Resources Executive
Kazi Farms Limited
10.2022 - 02.2024
Customer Service Officer
Epyllion Limited
08.2022 - 02.2023
Administrative Officer
BestinBrands Pvt Ltd
01.2022 - 08.2022
Supermarket Employee
Shawpno Supermarket
01.2020 - 07.2020
MBA - Human Resources Development
North South University
Bachelor in Aeronautical Engineering - Aeronautical Engineering
Nanchang Hangkong University
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