Ahmed Ismail
Noble Park,Australia
Summary
As a Supply chain professional, I am responsible for managing and facilitating the procurement process within an organization. Key responsibilities include sourcing and purchasing goods and services, vendor management, documentation, and record-keeping. Collaborate with various departments, negotiate with suppliers, and ensure compliance with policies and regulations. I bring a proven track record of optimizing inventory processes and ensuring efficient supply chain management. I have successfully reduced discrepancies and improved accuracy in previous roles. My commitment to maintaining optimal stock levels aligned with customer demand has resulted in consistent customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Inventory controller
STUDCO Building systems
12.2021 - Current
- Monitor and maintain accurate inventory levels to meet customer demand
- Conduct regular stock assessments and reconcile discrepancies
- Implement and maintain inventory control procedures and best practices
- Process and track product orders, ensuring timely delivery to meet customer requirements
- Collaborate with procurement and sales teams to optimize inventory turnover
- Analyze inventory data to identify trends, potential shortages, and surplus items
- Generate reports on inventory performance and provide insights to improve decision-making
- Collaborate with suppliers to ensure timely and accurate deliveries
- Negotiate favorable terms and maintain strong relationships with vendors
- Streamline inventory procedures to minimize errors and reduce lead times
- Maintain accurate and up-to-date inventory records, including item descriptions, quantities, and locations
- Prepare and maintain documentation related to shipping, receiving, and inventory transactions
- Communicate effectively with suppliers, warehouse staff, and other relevant stakeholders
- Create and maintain detailed production schedules based on sales forecasts, customer orders, and inventory levels
- Ensure production plans align with overall business objectives and strategies
- Coordinate with various departments, such as sales, manufacturing, and logistics, to ensure availability of necessary resources (raw materials, equipment, labor) to meet production goals
- Optimize resource utilization to achieve production efficiency and cost-effectiveness.
Procurement officer
City Holding Group- Australia
05.2021 - 12.2021
- Identify and evaluate potential suppliers, vendors, and contractors
- Maintain relationships with existing suppliers and negotiate terms and conditions
- Ensure that vendors meet organization's standards for quality, cost, and reliability
- Source and purchase goods and services required by organization
- Compare prices, specifications, and delivery options to make informed purchasing decisions
- Obtain and review price quotes from different suppliers
- Prepare and maintain procurement documentation, including purchase orders, contracts, and agreements
- Keep accurate records of procurement activities, expenses, and supplier information
- Ensure compliance with relevant policies, regulations, and procedures
- Collaborate with various departments within organization to understand their procurement needs
- Communicate with suppliers to clarify specifications, negotiate terms, and resolve any issues that may arise
- Work closely with logistics and warehouse teams to coordinate timely delivery of goods
- Assist in budget planning and tracking related to procurement activities
- Monitor and control procurement expenditures to ensure they align with organization's financial goals
- Address and resolve any issues or disputes that may arise during procurement process.
Logistics Coordinator
Pacific International Lines (PIL)
12.2019 - 12.2020
- Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets
- Processed returns and updated accounts
- Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages
- Compared shipping orders and invoices against contents received to verify accuracy
- Checked prices and calculated totals for accurate invoice processing
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets
- Drove operational improvements which resulted in savings and improved profit margins
- Completed daily cycle counts to maintain accuracy of records
- Audited and corrected discrepancies in inventory numbers
- Provided pricing information to customers regarding container sale.
Transport dispatch coordinator
BOC GAS / ALEXANDER GROUP (Temp Role during summer)
11.2018 - 03.2019
- Assists with scheduling of workflow for drivers
- Works directly with clients, providing excellent customer service when responding to customer inquiries
- Project a friendly, professional, and cordial demeanor to all potential and existing guests, co-workers, and management
- Developing and maintaining tools to manage carrier base
- Monitor any sudden route changes and work with drivers to establish new routes for timely deliveries
- Provide excellent service consistent with the property's core service standards and brand attribute.
Customer service representative
NZ Post (Temp Role during summer)
11.2016 - 03.2017
- Addressed and resolved customer product complaints empathetically and professionally
- Effectively managed a high-volume of inbound and outbound customer calls
- Gathered and verified all required customer information for tracking purposes
- Mastery of customer service management systems and databases
- Oversaw call center employees to ensure customer satisfaction goals were consistently met.
Customer service representative
Ministry of Social Development
06.2015 - 03.2016
- Effectively managed a high-volume of inbound and outbound customer calls
- Addressed and resolved customer product complaints empathetically and professionally
- Gathered and verified all required customer information for tracking purposes
- Accurately documented, researched, and resolved customer service issues
- Managed customer calls effectively and efficiently in a complex, fast-paced, and challenging call center environment
- Referred unresolved customer grievances to designated departments for further investigation
- Managed high call volume with tact and professionalism.
Sea freight Operations officer
Abu Yambu for Shipping and Logistics
07.2013 - 12.2014
- Documented all customer inquiries and comments thoroughly and quickly
- Processed cash and credit payments rapidly and accurately
- Entered data promptly and efficiently
- Answered customer questions about product availability and shipment times
- Identified and qualified customer needs, developed sales strategies, and negotiated and closed profitable projects with a 90% success rate
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts
- A documentation Specialist, a team player in the Documentation Department comprising of Export, Import, and D/O activities be able to comfortably switch from Export to Import activity or vice versa if needed
- In-depth understanding of the entire shipment process, knowledgeable of the Port and Customs procedure and local requirements
- Having adequate knowledge of Computer System to work on the Shipping Applications
- Based on the Booking and Packing List received, prepare English manifest and dispatch to Shippers, Haulers, and Terminal concerned
- Arrange for translation of manifest and EDI upload to Customs Portal
- Prepare Draft B/L based on the Shipping Instruction received, issue Invoice (as may require) and send to the customer for approval
- Coordinate with Haulers for shuttling and completion of Customs formalities and Liaise with Terminals to obtain the status of the nominated units
- Finalize B/L, collect dues and issue the same
- Perform Manifest Closure
- Attend to customer queries if any and liaise with concerned Port offices as may require.
Shipping and Logistics Supervisor
Domestic Developers International
01.2009 - 05.2013
- Answered an average of 50 calls per day by addressing customer inquiries, solving problems, and providing new product information
- Described product to customers and accurately explained details and care of merchandise
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems
- Built long-term customer relationships and advised customers on purchases and promotions
- Coordinate export equipment requirement through sales manager/sales executives/customers, and book/release equipment to shippers or shippers' forwarders or agents through the use of computerized global equipment booking/releasing system and through email
- A certified/competent dangerous goods export documentation handler for over five years, I assess acceptability/no acceptability of declared DG cargo in accordance with rules and regulations of IMDG 36-12 and of companies own DG policies
- Coordinate with equipment depot regarding equipment stock and empty equipment repositioning; initiate repair procedure; ensure sufficiency of stock; etc
- Coordinate with ship operations and delivery order teams on the physical whereabouts of import and export shipments
- Enforced the on-time shipment of products to create exceptional customer experiences
- Perform analysis of credit facility and nil container deposit facility lists on a monthly basis to identify abusers and good payers
- These two facilities are extended monthly or denied selecting customers
- Perform analysis of various monthly statistics submitted by the parent company about import and export shipments to see whether our performance was above, below, or within tolerable limits versus budget, and why
- I present my analysis using Excel containing narrations, actual and budget figures in standard teu (twenty-foot equivalent unit), and the variances in teus and percentage
- Perform classroom training to customers and to colleagues on the use of e-commerce
- Train newcomers on the shipping business process.
Education
BBA - Supply chain & operations management and Information systems
University of Auckland
Auckland, New Zealand 01.2019
High School Diploma -
Faarax Omar High School
Hargeisa, Somalia01.2008
Skills
- Planning and Scheduling
- Analytical mindset
- Purchasing Strategies
- Materials Planning
- Data Analysis
- Vendor Management
Certification
APICS, In progress, Certificate in production and Inventory management (CPIM), August 2024
Languages
English
Arabic
Somali
Timeline
Inventory controller
STUDCO Building systems
12.2021 - Current
Procurement officer
City Holding Group- Australia
05.2021 - 12.2021
Logistics Coordinator
Pacific International Lines (PIL)
12.2019 - 12.2020
Transport dispatch coordinator
BOC GAS / ALEXANDER GROUP (Temp Role during summer)
11.2018 - 03.2019
Customer service representative
NZ Post (Temp Role during summer)
11.2016 - 03.2017
Customer service representative
Ministry of Social Development
06.2015 - 03.2016
Sea freight Operations officer
Abu Yambu for Shipping and Logistics
07.2013 - 12.2014
Shipping and Logistics Supervisor
Domestic Developers International
01.2009 - 05.2013
BBA - Supply chain & operations management and Information systems
University of Auckland
High School Diploma -
Faarax Omar High School
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