AHMED MOAJ KHAN
Gwynneville,NSW
Summary
An experienced individual with four years of experience in customer service and administrative jobs seeking for a relevant role in Wollongong where development opportunities are in offer through a learning and appreciating work culture.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
British Petroleum, (BP)
12.2022 - Current
- Serving customers and processing sales transactions
- Store opening & closing, restock shelves and resolve customer complaints
- Ensure that sales floor is well-maintained
- Collects payment using store Point Of Sale system
- Processes returns and exchanges
- Form connections with customers by friendly personality, enthusiasm, and passion
- Maintain strong attention to detail on each service
- ATTAINED EXPERTISE AND SKILL
- Experience working in high energy and fast-paced working environment
- Ability to communicate clearly with customers and customer driven attitude
- Ability to navigate multiple systems together
- Effective relationship management skills and a desire to deliver above expectations
- Experience working in a team environment
- A sound track record in achieving sales targets within the timeframe., Demonstrated outstanding customer service skills by warmly greeting and assisting customers, ensuring a positive dining experience
- Provided exceptional customer service, ensuring a positive dining experience for patrons.
- Took customer orders accurately and efficiently, utilizing the point-of-sale system
- Handled cash transactions, maintained cash register accuracy, and followed cash handling procedures
- Addressed customer inquiries, concerns, and complaints promptly and professionally, achieving customer satisfaction
- Maintained cleanliness and organization in the front area, including the dining area and self-service stations
- Collaborated with team members to ensure smooth operations during busy periods
- Demonstrated multitasking abilities by handling order taking, food preparation and customer interactions simultaneously
- ATTAINED EXPERTISE AND SKILL
- Excellent customer service skills, ensuring a positive and welcoming environment for customers
- Proficient in using the point-of-sale system for order processing and cash handling
- Strong communication skills, both verbal and written, enabling effective interactions with customers and colleagues
- Knowledge of food safety and hygiene practices, maintaining a clean and sanitary dining area
- Effective teamwork and collaboration abilities, contributing to a harmonious and efficient work environment
- Exceptional multitasking skills, managing various responsibilities simultaneously
- Problem-solving capabilities, addressing customer inquiries, concerns, and complaints promptly and effectively
- Adaptability and flexibility, thriving in a fast-paced and dynamic work setting
- Dependability and punctuality, consistently meeting work schedules and fulfilling job responsibilities.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
Customer Service
McDonalds Corporation
01.2023 - 07.2023
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Presented different repair options to customers to help each person make appropriate choices.
- Consulted with customers to assess service requirements and produce accurate orders.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Handled customer service issues and referred more in-depth issues management per protocol
- Form connections with the customers by friendly personality, enthusiasm, and passion
- Maintain strong attention to detail on each service
- Maintain stuff roster
- ATTAINED EXPERTISE AND SKILL
- Business administration and financial acumen
- Microsoft Office package
- Experience working in a high energy and fast-paced working environment
- Ability to communicate clearly with customers and customer driven attitude
- Ability to navigate multiple systems together
- Effective relationship management skills and a desire to deliver above expectations
- Experience working in a team environment
- A sound track record in achieving sales targets within the timeframe.
Customer Service
Spectector Service, Khalifa International Stadium
06.2021 - 02.2022
- To individuals from diverse backgrounds by ensuring that they are assisted in a professional, courteous and timely manner
- Resolve customer complaints by applying advanced negotiation and problem-solving skills
- Manage internal and external correspondence, identify errors and inconsistencies in day- to-day transactions during shift closing
- Manage internal and external correspondence, identify errors and inconsistencies in day- to-day transactions during shift closing
- Provide customer service and handle customer queries
- Manage the resolution of customer complaints in line with organization standards
- Working in a high performing dynamic team to achieve sales targets
- Managing staffs for allocation of the deliverables and successful operation of the stadium
- Preparing roaster to distribute shifts to the subordinates.
- Consulted with customers to assess service requirements and produce accurate orders.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
Customer Service
Al Janoub Stadium
12.2019 - 03.2021
- Provided help and advice to customers using organization’s products and services
- Research and resolve customer problems, acted as a point of contact and liaise with other departments when necessary
- Procurement of necessary goods, preparing invoices, and maintained confidential documents and records
- Investigated customers’ complaints by phone or face to face and resolved issues.
Education
Associate of Science - Computer Science
University of Wollongong
Gwynneville, NSW07.2025
Associate of Science -
BMHM SCHOOL AND COLLEGE
QATAR02.2021
Skills
Proficient in Microsoft Office Suite: Demonstrated advanced proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint, among others
Web Development Skills: Possess a solid foundation in essential web development technologies, such as JavaScript, CSS, and HTML, with the ability to create and manipulate web content
XML and XSD Competence: Proficient in XML and XSD, with experience in app designing, ensuring structured data handling and adherence to industry standards
Strong Communication and Teamwork: Exhibit exceptional communication skills and excel as a collaborative team member, fostering a productive work environment
Deadline-Driven and Pressure-Resilient: Proven ability to thrive under pressure, consistently delivering results within specified deadlines, showcasing strong time management and task prioritization
Multitasking and Time Management: Developed effective multitasking abilities and time management skills through concurrent work and study commitments
Exceeded Target Quotas: Consistently surpassed performance quotas while successfully accomplishing target-oriented tasks, highlighting a results-oriented approach
Enthusiastic and Diligent: Eager to learn, demonstrate enthusiasm, and exhibit a strong work ethic in all endeavours
Professional Communication: Capable of effective and professional communication in both business settings and as a collaborative team member
Client Relationship Building: Established and maintained valuable customer relationships through in-depth needs assessment and personalized interactions
Attention to Detail: Maintain a high degree of accuracy and precision, even when working under pressure
Integrity and Accountability: Uphold the highest standards of personal integrity, honesty, and accountability, incorporating strategic thinking and decision-making
Reliable and Ethical: Recognized for trustworthiness, strong work ethic, and unwavering commitment to values
Work Authorization: Currently possess restricted work authorization of 48 hours fortnightly
Timeline
Customer Service
McDonalds Corporation
01.2023 - 07.2023
Customer Service Representative
British Petroleum, (BP)
12.2022 - Current
Customer Service
Spectector Service, Khalifa International Stadium
06.2021 - 02.2022
Customer Service
Al Janoub Stadium
12.2019 - 03.2021
Associate of Science - Computer Science
University of Wollongong
Associate of Science -
BMHM SCHOOL AND COLLEGE
Similar Profiles
Reda ZaghloulReda Zaghloul
Project Manager at Pharaonic Petroleum Co. PhPC (British Petroleum bp - JV)Project Manager at Pharaonic Petroleum Co. PhPC (British Petroleum bp - JV)
Aparna VantaleAparna Vantale
Assistant Facility Manager at British Petroleum – BPAssistant Facility Manager at British Petroleum – BP
Tejas Raghunath SurteTejas Raghunath Surte
Accounting Reporting and Controlling Analyst (ARC)- R2R at Organisation-British Petroleum (BP)Accounting Reporting and Controlling Analyst (ARC)- R2R at Organisation-British Petroleum (BP)