Ahmed Nabil Hassan
Epping,Australia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Project Delivery Consultant
InEight
02.2020 - Current
- Implemented InEight Document/ Teambinder to several number of projects, ensuring compliance with document control procedures, information, and industry best practices
- Maintained high level of document numbering and metadata standards to ensure compliance to agreed delivery protocols.
- Performed quality control checks and help set up transmittal and workflow distribution lists in accordance with set document workflow procedures.
- Trained and set up security groups for clients based on Document Management Procedures set out.
- Provide system support to end users both internal and external to the Project Teams.
- I have worked closely with project teams to fully understand business needs and the aim of ensuring the best possible document control policy and process framework is developed appropriately.
- I have undertaken regular audits of TeamBinder to ensure compliance with metadata standards and agreed delivery protocols, based on Document Procedure Guidelines
Customer Experience and Sales Advisor for Telstra
TSA Group
02.2017 - 01.2020
- Calling existing Telstra customers, delivering great customer experience
- Offering Personalized solutions across the entire range of Telstra products
- Engage customers and offering value based solutions
- Customizing the pricing limits and negotiating around it
- Ensuring compliance with internal and external standards
- Building strong work relationships with internal and external stakeholders
- Upholding the Company reputation across the online platforms
- Learning and using CAT Systems, Siebel and Transact & Salesforce CRM System
- Listened to customer details and offered matching solutions to meet wide range of requirements.
Social Media Marketer
Digibrush Productions Limited
01.2016 - 12.2016
- Build and execute social media strategies through competitive research, platform, benchmarking, and audience identification
- Generate, edit, publish and share daily content and develop competitions, campaigns and awareness programs that create engagement and relate to the brand
- Moderate all user-generated content in line with the moderation policy for each content
- Collaborate with other departments to manage brand reputation, identify key players and coordinate actions
- Creating content calendars on a monthly basis for brands
- Attending to customer queries, feedback and suggestions.
- Participated in brainstorming sessions to generate creative ideas for campaigns.
Financial Institutions Department
Amana Bank Limited
11.2013 - 12.2015
- Managing the Key Account portfolio for the Financial Institutions Department and being Actively involved in representing the bank to improve Trade, Treasury Business Banking & Consumer Banking Divisions
- Ensuring customers correspondent banking needs are catered to
- Retaining the existing Key Correspondent banking accounts with Amana Bank
- Responsible for creating customer service metrics and developing monthly reports for management
- Regularly polled customers on their experience and directly asked what could be done to improve that experience
- Analyze profitability emerging from relationships with counterparties
- Responsible for monitoring the sales floor and identifying customer service issues.
Special Projects Officer
Amana Bank Limited
08.2012 - 11.2013
- Formulating, testing and launching of Retail Banking products by observing customer requirements
- Launched products to enhance the retail banking customer base and profit
- Reporting to Project Manager on ongoing projects, mitigating potential risks and ensuring compliance with the Central Bank guidelines
- Forecasting the profitability that can emerge from new products
- Informing management decision making by analyzing liability reports
- Developing customer presentations based on company strategies and product insights.
- Monitored project progress, identified risks and took corrective action as needed.
Trainee Brand Executive
Leo Burnett Solutions
05.2010 - 12.2010
- Successfully built client relationships and managed various client portfolios
- Assisting in implementing the agency's Brand Management strategies with a consistent emphasis on quality, accuracy and timelines
- Offering custom tailored solutions to provide provide a unique client service.
- Learned new materials, processes, and programs quickly.
Education
Bachelor of Arts - International Business
Buckinghamshire New University
12.2013
Skills
- Attention to detail & Problem solving
- Fine interpersonal skills and customer service orientation
- Adaptability and ability to work under pressure
- Fine written and verbal communication
References
- Damian Coyle, Customer Experience and Sales Manager - White Pages, TSA Group, 0404638548, Damian.Coyle@tsagroup.com.au
- Dr. Sonia Cheema, Vice President, Ramon Helps Inc, 0430389090, schema@alsiraat.vic.edu.au
Timeline
Project Delivery Consultant
InEight
02.2020 - Current
Customer Experience and Sales Advisor for Telstra
TSA Group
02.2017 - 01.2020
Social Media Marketer
Digibrush Productions Limited
01.2016 - 12.2016
Financial Institutions Department
Amana Bank Limited
11.2013 - 12.2015
Special Projects Officer
Amana Bank Limited
08.2012 - 11.2013
Trainee Brand Executive
Leo Burnett Solutions
05.2010 - 12.2010
Bachelor of Arts - International Business
Buckinghamshire New University
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