AHMED NABIL HASSAN
Epping,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance. Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.
Overview
14
14
years of professional experience
Work History
PROJECT DELIVERY CONSULTANT
InEight
02.2020 - Current
- Implemented InEight Document/ Teambinder to over 30 projects, ensuring compliance with document control procedures, information, and industry best practices
- Worked closely with project teams to fully understand business needs and the aim of ensuring the best possible document control policy and meet the objective of the set management plan.
- Developed and proactively managed project plans and budgets to ensure that the clear expectation of the clients are met to what they have been contracted to.
- Managed all project communications with the client by maintaining a healthy relationship, if required organising and collaborated with the relevant department in organising progress meetings, project timelines, outlining project tasks and identifying and informing of potential delays and providing clear updates to ensure the clients and us have a clear visibility on the project
- Collaborate with internal teams to create new customisations, enhancements and understand and be the SME for Integrations required for projects
- Worked closely with the BDM for the project, Solution Engineering Team and Technical Team to ensure that the client can Go-Live by the required date and maintaining a Hypercare Period with the client till they transition to the Support Team
- Managed and built strong relationships with enterprise customers, acting as a trusted advisor throughout implementation and as a point of contact for all future customisations and enhancements for the project.
- Managed and ensured all aspects of customer implementations are delivered timely and to the required on-budget
- Have the ability to ensure that projects are appropriately informed and expectations are met by collaborating with all levels and mix of Teams to ensure that the organisations target matrix are met
- Provide market insights and customer feedback on a continuous basis as an input to Product Management for ongoing product roadmap consideration and prioritization
- Having the ability to learn and being the expertise of several other integrations to the system
CUSTOMER EXPERIENCE AND SALES ADVISOR FOR TELSTRA
Telstra
02.2017 - 01.2020
- Calling existing Telstra customers, delivering great customer experience
- Offering Personalized solutions across the entire range of Telstra products
- Engage customers and offering value based solutions
- Customizing the pricing limits and negotiating around it
- Ensuring compliance with internal and external standards
- Building strong work relationships with internal and external stakeholders
- Upholding the Company reputation across the online platforms
- Learning and using CAT Systems, Siebel and Transact & Salesforce CRM System
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
SOCIAL MEDIA MARKETER
Digibrush Productions Limited
01.2016 - 12.2016
- Build and execute social media strategies through competitive research, platform, benchmarking, and audience identification
- Generate, edit, publish and share daily content and develop competitions, campaigns and awareness programs that create engagement and relate to the brand
- Moderate all user-generated content in line with the moderation policy for each content
- Collaborate with other departments to manage brand reputation, identify key players and coordinate actions
- Creating content calendars on a monthly basis for brands
- Attending to customer queries, feedback and suggestions
- Participated in brainstorming sessions to generate creative ideas for campaigns.
FINANCIAL INSTITUTIONS DEPARTMENT
Amana Bank Limited
11.2013 - 12.2015
- Managing the Key Account portfolio for the Financial Institutions Department and being Actively involved in representing the bank to improve Trade, Treasury Business Banking & Consumer Banking Divisions
- Ensuring customers correspondent banking needs are catered to
- Retaining the existing Key Correspondent banking accounts with Amana Bank
- Responsible for creating customer service metrics and developing monthly reports for management
- Regularly polled customers on their experience and directly asked what could be done to improve that experience
- Analyze profitability emerging from relationships with counterparties
- Responsible for monitoring the sales floor and identifying customer service issues.
SPECIAL PROJECTS OFFICER
Amana Bank Limited
08.2012 - 11.2013
- Formulating, testing and launching of Retail Banking products by observing customer requirements
- Launched products to enhance the retail banking customer base and profit
- Reporting to Project Manager on ongoing projects, mitigating potential risks and ensuring compliance with the Central Bank guidelines
- Forecasting the profitability that can emerge from new products
- Informing management decision making by analyzing liability reports
- Developing customer presentations based on company strategies and product insights
- Monitored project progress, identified risks and took corrective action as needed.
TRAINEE BRAND EXECUTIVE
Leo Burnett Solutions
05.2010 - 12.2010
- Successfully built client relationships and managed various client portfolios
- Assisting in implementing the agency's Brand Management strategies with a consistent emphasis on quality, accuracy and timelines
- Offering custom tailored solutions to provide provide a unique client service
- Learned new materials, processes, and programs quickly.
Education
Professional Diploma - Marketing
Chartered Institute of Marketing - CIM (UK)
Bachelor of Arts - International Business
Buckinghamshire New University
12.2013
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership & Development
- Client Relationships
- Project Management
- Project Implementation
- Best Practices Implementation
References
- Zafar Issadeen, Manager - Business Information and Intelligence, Level Crossing Removal, 0433660540, zafarissadeen@gmail.com
- Lalindra De Silva, Senior Solution Specialist, Hexagon PPM, 0433774962, lalindrads@hotmail.com
Timeline
PROJECT DELIVERY CONSULTANT
InEight
02.2020 - Current
CUSTOMER EXPERIENCE AND SALES ADVISOR FOR TELSTRA
Telstra
02.2017 - 01.2020
SOCIAL MEDIA MARKETER
Digibrush Productions Limited
01.2016 - 12.2016
FINANCIAL INSTITUTIONS DEPARTMENT
Amana Bank Limited
11.2013 - 12.2015
SPECIAL PROJECTS OFFICER
Amana Bank Limited
08.2012 - 11.2013
TRAINEE BRAND EXECUTIVE
Leo Burnett Solutions
05.2010 - 12.2010
Professional Diploma - Marketing
Chartered Institute of Marketing - CIM (UK)
Bachelor of Arts - International Business
Buckinghamshire New University
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