Ahmed Yar Chatta
Northfield,SA
Summary
Friendly insurance professional experienced in investigating and processing insurance claims. Hardworking and communicative individual excels at interpreting policies and negotiating payment solutions. Recognized for providing optimum service to policyholders and quickly identifying fraudulent claims.
Overview
11
11
years of professional experience
Work History
Claims Consultant
TSA Group
03.2023 - Current
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Negotiated with other involved parties to arrange settlements for maximum results.
- Analyzed information gathered by investigation and report findings and recommendations.
Account Officer
Abacus Tax Group
02.2022 - 11.2022
- Generated financial and operational reports to assist management with business strategy.
- Analyzed financial statements against forecasts to prepare high-level variance analysis.
- Verified compliance of financial policies and accounting procedures against federal regulations.
- Handled day-to-day accounting processes to drive financial accuracy.
- Gathered financial information, prepared documents, and closed books.
- Reviewed business operations and obligations to help organization function at acceptable level.
Customer Relationship Officer
Ampol
09.2015 - 02.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Assessed expected product demands and coordinated necessary merchandise levels to meet goals.
- Responded to customer calls and emails to answer questions about products and services.
- Planned and implemented effective planograms-based displays to boost company sales at stores.
Assistant Marketing Manager
Ultimate ZeD Printers
09.2012 - 07.2015
- Improved product marketing objectives by constructing communication initiatives and branding strategies to increase client outreach.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Transformed corporate website and social media platforms to better engage customers and promote sales.
- Met and exceeded sales and growth goals by maintaining relationships with both customers and vendors.
Education
Master of Science - Accounting
Kaplan Business School
Adelaide03.2019
Skills
- Critical Thinking
- Policy and Procedure Explanations
- Customer Relationship Management
- Negotiation and Mediation Skills
- Reserves Recommendations
- Monetary Transactions
- Business Activity Tracking
- Risk Assessment and Classification
- Write Reports
- Spreadsheet Tracking
- Executive Management Support
Timeline
Claims Consultant
TSA Group
03.2023 - Current
Account Officer
Abacus Tax Group
02.2022 - 11.2022
Customer Relationship Officer
Ampol
09.2015 - 02.2022
Assistant Marketing Manager
Ultimate ZeD Printers
09.2012 - 07.2015
Master of Science - Accounting
Kaplan Business School
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