Cricket, Stargazing, Historical books, Documentaries, Chess
A H M Hasnat Chowdhury
Punchbowl,NSW
Summary
Dedicated Retail Service Specialist focused on giving every customer top-notch support for any request. Handles high-volume work with organized approach by staying on top of routine needs and special requests. Offers valuable administrative, customer relations, and sales abilities.
Overview
15
15
years of professional experience
Work History
Customer Service Officer
Cyber Recycling & Disposal Pty Ltd.
2024.03 - 2024.08
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Completed data entry to record call notes, suggestions and questions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
STORE SERVICES ASSISTANT (SSA)
WOOLWORTHS
2020.02 - 2024.03
- Operated transactions and provided exceptional customer service
- Managed cash handling and banking activities, ensuring accuracy and efficiency
- Oversaw petty cash claims and disbursements
- Provided communication advice and support to retail team members
- Maintained employee files and handled customer queries effectively.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
RETAIL TEAM MEMBER
WOOLWORTHS
2019.01 - 2020.01
- Maintained inventory management to ensure customer success
- Provided customer service and assisted with various tasks including stock ordering and invoicing
- Supported store promotions, presentations, and stocktaking activities.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with prompt and polite support in-person and via telephone.
- Used POS system to process sales, returns, online orders, and gift card activations.
RETAIL SALES ASSOCIATE (CASUAL)
DOLLAR KING
2019.01 - 2020.01
- Provided excellent service to customers at the front counter and checkout
- Managed cash transactions efficiently.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
BUSINESS OWNER
CRICKET MART
2013.01 - 2018.01
- Developed and maintained strong business relationships with vendors and prospects
- Negotiated sales discounts and established favourable agreements
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Built networks with service providers, vendors, and government departments
- Managed all aspects of brand communication, including content creation, branding, media monitoring, promotion, and publicity
- Consulted with customers to understand their needs and recommend suitable products
- Monitored market trends to set competitive product pricing and leverage emerging opportunities.
ACCOUNTS OFFICER
ART SIGN (PVT.) LIMITED
2010.01 - 2013.01
- Maintained general accounts using accounting software (Tally, ERP) and MS Excel
- Prepared petty cash books, bank reconciliations, accounts receivable, accounts payable, and VAT records
- Ensured compliance with tax regulations and factoring procedures.
- Updated general ledger of accounts with current, accurate and industry-compliant data to meet all internal and external audit requirements.
- Supervised accounting department operations and team of up to 150+ employees.
Education
Master of Accounting & Information Systems -
Jagannath University
Dhaka, Bangladesh12.2010
Bachelor of Accounting & Information Systems - undefined
Jagannath University
Dhaka, Bangladesh12.2009
Skills
- Service Recommendations
- Inbound Call Management
- Customer Support
- Payment Processing
- Consultative Sales
- Account Investigation
- Issue Research
- Account Management
- Call Documentation
- Delivery Tracking
- Complaint Handling
Interests
Awards
- Cricketer of the Year (Grade C) & Highest Run Scorer - Darwin & Districts Cricket Competition 2020, NT
- Best Cricketer of the Year 2020 - University Cricket Club, Darwin, NT
- Best Bowler Award from BSACDU 2021
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Professional Working
Urdu
Limited Working
Arabic
Elementary
Software
Tally
ERP
KRONOS
Microsoft Suit (Word, Excel, Powerpoint etc)
IT Manager
Timeline
Customer Service Officer
Cyber Recycling & Disposal Pty Ltd.
2024.03 - 2024.08
STORE SERVICES ASSISTANT (SSA)
WOOLWORTHS
2020.02 - 2024.03
RETAIL TEAM MEMBER
WOOLWORTHS
2019.01 - 2020.01
RETAIL SALES ASSOCIATE (CASUAL)
DOLLAR KING
2019.01 - 2020.01
BUSINESS OWNER
CRICKET MART
2013.01 - 2018.01
ACCOUNTS OFFICER
ART SIGN (PVT.) LIMITED
2010.01 - 2013.01
Master of Accounting & Information Systems -
Jagannath University
Bachelor of Accounting & Information Systems - undefined
Jagannath University
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