Ahnaf Ahsan

1. Ensured all customer orders and journey at the after sales are attained.

2. Maintained end to end communication with customers.

3.Risk analysis and resolved issues with in due time to maintain customer satisfaction.

4. Worked and liaisoned with cross-functional teams including IT, Accounts and Payroll.

5. Lead a team of 12 people based in different continents.

6. Created a business portfolio of 2.4 million in through in-app purchases with in the first year of initiation.

7.Managed multiple teams with in the department including procurement and order fulfillment.

8.Maintained lowest churn ratio by implementing proper stake holder management systems and techniques.

9.Reviewed and upgraded client service and management techniques and attained higher customer satisfaction and increase in revenue.

10.Trained and deployed team members in both Market place and customer success.

1. Onboarded new customers and provided training for efficient usability of the app.

2. Acted as a primary point of contact for customers and provided exceptional support.

3.Trained account managers and built a process flow to maintain maximum customer exposure.

4.Analyzed customer data and identified major reasons of unsubscription and implemented effective pathways to resolve issues.

5.Participated in product development with the sales and It team to ensure maximum exposure of the app to the customers.

6.Implemented customer success strategies and communication streams by introducing efficient CRMs including Pipedrive and Hubspot.

1. Drafted and reviewed contracts for clients.

2. Managed contract signing sessions with clients explaining non disclosure agreements, building codes and company policies.

3. Variation management with clients and trades.

4. Negotiate and managed contacts with suppliers, subcontractors and customers.

5. Worked closely with construction managers in developing effective procurement strategies.

6. Managed vendor payrolls.

7. Ensured works are completed with in the contract time frame by liaisoning with the project managers.

8. Developed and implemented breach of contract notices, by working closely with the NSW Fair trading policies.