Detail-oriented and solutions-driven Technical Support Specialist with proven expertise in diagnosing and resolving complex software and hardware issues across a variety of platforms and systems. Adept at providing exceptional end-user support, streamlining technical workflows, and implementing best practices to enhance operational efficiency. Known for a hands-on approach to problem-solving, strong communication skills, and a commitment to delivering timely, effective support in high-pressure environments. Experienced in managing device configurations, performing system upgrades, and collaborating cross-functionally to ensure seamless technology integration.
• Designed and implemented a system to record patient
journeys at St George Hospital.
• Integrated patient data with clinical studies and trial
organizations.
• Developed reporting features for data retrieval and analysis.
• Ensured data accuracy and network security, complying with a 21-year retention policy.
• Managed access control for different staff levels and trial
organizations.
• Developed and maintained advanced Android application "Checker 19" for COVID test site locations and alerts.
• Ensured the performance, quality, and responsiveness of the application.
• Integrated with external data sources and APIs.
• Conducted unit tests and debugged code to ensure robustness and reliability.