Hi, I’m
Ahnaf Tahmid Bin Azad
Specialist @ Apple
Sydney ,NSW
There is nothing noble in being superior than your fellow men. True nobility lies in being superior than your former self.
Ernest Hemingway
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level software developer or engineer position. Ready to help team achieve company goals.
Overview
5
years of professional experience
11
years of post-secondary education
4
Languages
Skills
- JIRA and Confluence
- UI/UX Design
- HTML, XML, CSS
- Java, JavaScript, PHP, REACT
- ASPNET, C#
- Entity Framework
- API Integration
- Database Management (SQL)
- Databases: Oracle, Microsoft SQL Server, Firebase
- Java Database Connectivity (JDBC)
- System Design
- System Analysis & Configuration
- AWS (Amazon Web Services)
- Customer Service
- Customer Relations
- Freight Operations
- Staff Training
- Microsoft Office
- Customer Relationship Management
- Training Junior Team Members
- Problem-Solving Ability
- Stock Management
- Critical Thinking
- Team Development
Work History
AppleSydney, NSW
Specialist
07.2023 - Current
Job overview
- Provided high-level customer service by identifying customer needs and suggest possible solutions accordingly.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Walked individuals through device set-up, updates and basic troubleshooting tasks.
- Translated complex technical issues into digestible language for non-technical users.
- Mentor fellow colleagues about successfully completing a
contract with carriers like Optus, Telstra and Vodafone. - Provide support to fellow colleagues to troubleshoot any
incomplete contracts and raise tickets in the carrier
portal. - Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Ampol AustraliaLansvale, NSW
Customer Service Attendant
02.2020 - 08.2024
Job overview
- Recommended products to customers, thoroughly explaining details.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
ABF FreightMascot, NSW
Customer Service Agent
11.2022 - 04.2023
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Handled customer inquiries and suggestions courteously and professionally.
Space Shuttle Car Park
Assistant Manager
03.2021 - 12.2021
Job overview
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored security and handled incidents calmly.
- Solved payment issues for customers exiting the car park
by providing manual access and raising tickets. - Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
ITIC
Data Science Research Intern
10.2019 - 12.2019
Job overview
- Generated and designed Mockups and Prototypes.
- Completed tasks assigned to me using JIRA.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
- Collaborated with senior personnel to define and meet data modelling standards for deep dive projects.
- Developed database solutions in multiple SQL languages.
Grameen RestaurantLakemba, NSW
Front End Cashier
10.2019 - 12.2020
Job overview
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
Education
La Trobe University, Sydney, NSW
Bachelor of IT from Information Technology
06.2019 - 06.2023
BRAC University, Dhaka, Bangladesh
Bachelor of Computer Science & Engineering from Computer Science
02.2017 - 04.2019
Dhaka City College, Dhaka, Bangladesh
Higher-Secondary School Certificate (HSC) from Science
04.2014 - 04.2016
Saint Joseph Higher Secondary School, Dhaka, Bangladesh
Secondary School Certificate (SSC) from Science
01.2011 - 01.2014
Timeline
Specialist
Apple
07.2023 - Current
Customer Service Agent
ABF Freight
11.2022 - 04.2023
Assistant Manager
Space Shuttle Car Park
03.2021 - 12.2021
Customer Service Attendant
Ampol Australia
02.2020 - 08.2024
Data Science Research Intern
ITIC
10.2019 - 12.2019
Front End Cashier
Grameen Restaurant
10.2019 - 12.2020
La Trobe University
Bachelor of IT from Information Technology
06.2019 - 06.2023
BRAC University
Bachelor of Computer Science & Engineering from Computer Science
02.2017 - 04.2019
Dhaka City College
Higher-Secondary School Certificate (HSC) from Science
04.2014 - 04.2016
Saint Joseph Higher Secondary School
Secondary School Certificate (SSC) from Science
01.2011 - 01.2014
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