Mia
Kilburn, SA,SA
Summary
Results-driven professional with a strong ability to effectively manage project timelines and resources. Demonstrated track record of fostering collaboration and successfully achieving project
goals. Recognized for reliability and adaptability in dynamic environments, showcasing exceptional skills in task prioritization and conflict resolution.
Overview
6
6
years of professional experience
Work History
Service Advisor
Euro Auto Repairs
06.2024 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
2IC Manager
MYCAR TYRE AND AUTO
06.2022 - 06.2024
- Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
- Resolved complex issues promptly through effective troubleshooting techniques, root cause analysis, and solution implementation.
- Optimized inventory management systems for enhanced accuracy in stock levels tracking and order fulfillment processes.
- Increased sales revenue through the development of strategic partnerships and effective negotiation tactics.
- Increased company's profitability through customer relationship development, community involvement and marketing campaigns.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Performed routine maintenance services, optimizing vehicle longevity and functionality for customers.
- Consistently complied with safety regulations, maintaining a secure work environment for both staff and clients.
- Inspected and tested equipment to locate damage or worn parts.
- Recorded repairs required, parts used and labor time.
- Repaired and replaced faulty components, resulting in improved vehicle safety and reliability.
2IC
Midas Service Center
11.2021 - 06.2022
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing repairs.
- Managed time efficiently in order to complete all tasks within deadlines.
- Maintained a high customer satisfaction rate by providing clear explanations of required repairs and offering cost-effective solutions.
- Developed strong relationships with suppliers, ensuring timely delivery of parts at competitive prices.
- Collaborated with management to establish standard operating procedures for the workshop, resulting in a more organized work environment.
- Managed shop equipment maintenance schedules, ensuring all tools were kept in proper working order while minimizing disruptions to daily operations.
- Implemented inventory control measures to reduce costs associated with excess stock or parts shortages.
- Increased the longevity of vehicles under maintenance by performing preventative maintenance checks and services.
Manager
Nova Tyres
06.2021 - 11.2021
- Replaced damaged, missing or defective parts with new and refurbished components
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues
- Completed full vehicle inspections to check for leaks, damage or other issues of concern
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement
- Greeted customers and helped with product questions, selections and purchases
- Used POS system to process sales, returns, online orders and gift card activations
- Increased sales targets by 20%
Mechanic
Budget Auto Service & Tyres
03.2021 - 05.2021
- Utilized diagnostic equipment to evaluate mechanical problems in vehicles
- Managed inventory through a computerized inventory control system
- Disassembled defective parts to make proper repairs
- Ordered repair parts quickly to prevent delays in projects and repair work
- Replaced damaged, missing or defective parts with new and refurbished components
Warehouse Material Handler
INSNRG
10.2019 - 04.2021
- Located materials and supplies by pulling and verifying items on production orders
- Observed safety procedures and practices to prevent injury
- Sorted materials for scanning to meet production goals
- Operated material handling equipment to receive and ship freight
- Filled orders by packaging items and labeling for delivery
Education
Certificate IV in Project Management Practice - Project Management
Right Choice Training
NSW Diploma of Automotive Diagnostic -
Central Australian College
09.2021
Certificate III & IV - Automobile
Barkly International College
VIC04-2021
Skills
- Problem-solving
- Time management
- Detail-oriented
- Team coordination
- Decision-making
- Critical thinking
- Flexible and adaptable
- Customer service
- Team leadership
- Quality assurance
- Report & Documentation
- Task delegation
Timeline
Service Advisor
Euro Auto Repairs
06.2024 - Current
2IC Manager
MYCAR TYRE AND AUTO
06.2022 - 06.2024
2IC
Midas Service Center
11.2021 - 06.2022
Manager
Nova Tyres
06.2021 - 11.2021
Mechanic
Budget Auto Service & Tyres
03.2021 - 05.2021
Warehouse Material Handler
INSNRG
10.2019 - 04.2021
Certificate IV in Project Management Practice - Project Management
Right Choice Training
Diploma of Automotive Diagnostic -
Central Australian College
Certificate III & IV - Automobile
Barkly International College
Similar Profiles
Girard J. CoiaGirard J. Coia
Safety and Emission Inspection Mechanic at Gla Auto Repairs Inc. T/A Jerry's Auto RepairsSafety and Emission Inspection Mechanic at Gla Auto Repairs Inc. T/A Jerry's Auto Repairs
Kaveesha MuthugalageKaveesha Muthugalage
Motor Mechanic at LGR AUTO {RENAMED THE ALWIS AUTO REPAIRS}Motor Mechanic at LGR AUTO {RENAMED THE ALWIS AUTO REPAIRS}
Zane SmithZane Smith
Automotive Mechanic at R&A Henry Auto Repairs / Belmore Auto PitAutomotive Mechanic at R&A Henry Auto Repairs / Belmore Auto Pit