Ahsab Wasee Ahmed
Bankstown,Australia
Summary
Dynamic and experienced customer service professional with a proven track record of leadership and excellence in customer satisfaction. Seeking a challenging position to leverage leadership skills, extensive customer service expertise, and problem-solving abilities to drive team performance and enhance the customer experience.
Personable and resourceful individual with strong organizational skills and positive, upbeat attitude. Familiar with essential business operations and financial management, possessing strong problem-solving and decision-making abilities. Capable of driving successful outcomes and fostering growth to enhance business performance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Owner/Operator
Webtrix Studio
09.2024 - Current
- - Established and manage a small business specializing in web development and digital solutions.
- - Consult with clients to understand their needs and deliver tailored website designs and development services.
- - Manage all aspects of business operations, including budgeting, marketing, and customer relations.
- - Deliver projects on time and ensure client satisfaction through high-quality solutions.
- - Stay updated on the latest web technologies and trends to provide innovative services.
Customer Service Supervisor
Coles
01.2024 - 08.2024
- - Supervise a team of customer service officers, ensuring exceptional service delivery.
- - Provide coaching, training, and feedback to team members to enhance productivity.
- - Manage customer escalations and complaints, resolving issues promptly.
- - Monitor customer service metrics, identifying improvement areas and implementing solutions.
- - Collaborate with store management to achieve sales and operational goals.
Customer Service Officer
Coles
11.2022 - 01.2024
- - Delivered friendly and efficient customer service, assisting customers with inquiries and purchases.
- - Accurately processed cash and card transactions using point-of-sale systems.
- - Maintained a clean and organized workspace, restocked shelves, and arranged merchandise displays.
- - Assisted with inventory management, including stock counts and receiving shipments.
- - Addressed customer complaints professionally, ensuring a positive shopping experience.
Education
Bachelor of Software Engineering -
University of Technology Sydney (UTS)
01.2028
Skills
- Strong leadership and supervisory abilities
- Excellent communication and interpersonal skills
- Proven expertise in customer service management and conflict resolution
- Proficiency in cash handling and transactional accuracy
- In-depth knowledge of Coles products, services, and store layout
- Ability to work collaboratively in dynamic, fast-paced retail environments
- Strong analytical skills for monitoring performance metrics and improving efficiency
- Expertise in training and mentoring teams for superior service delivery
- Experience in managing small business operations, including client management and service delivery
- Time management
- Customer service
- Multitasking and organization
- Problem-solving
- Team building and leadership
- Relationship building
- Javascript
- SQL
- Python
- Front-end development
- Team collaboration
Accomplishments
- Achieved 88% customer satisfaction rate through effectively collaborating with team.
- Supervised team of 5 staff members, through a difficult period of time still had above expected customer satisfaction rate.
- Achieved area mangers approval by completing all tasks with accuracy and efficiency.
- Achieved a 70% client retention rate by completing all tasks high standards and furthermore maintaining client relations.
- Have a 100% client satisfaction rate when developing customer websites
Certification
First Aid Certificate
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Timeline
Owner/Operator
Webtrix Studio
09.2024 - Current
Customer Service Supervisor
Coles
01.2024 - 08.2024
Customer Service Officer
Coles
11.2022 - 01.2024
Bachelor of Software Engineering -
University of Technology Sydney (UTS)
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