AHSAN ALAM
Melbourne,VIC
Summary
With 9+ years of experience in Governance & Change, successfully managed large-scale, complex, program-based, and process improvement projects. Expertise in full end-to-end Organizational Change and Process mapping, particularly with large-scale IT and Data systems. Worked with diverse stakeholder groups to gain a deep understanding of the complexities involved in driving successful change initiatives. Eager to tackle new industry challenges, leveraging expertise to support business growth while continuously developing and acquiring new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Governance & Change Manager
NBN (National Broadband Network)
06.2020 - Current
- Responsible for the operational data Governance & change management of process, systems, and tool evolutions
- Established and co-chaired the Boundary Data Governance framework
- Established a strong governance and change forum for strategic and planning functions within the business unit
- Designed and Implemented an enterprise-wide data governance framework, establishing roles, processes and controls to ensure data integrity, security and regulatory compliance.
- Led a successful change management initiative to promote a data-driven culture within the organization
- Collaborated with cross-functional teams to define and document data standards, policies, and procedures, ensuring compliance with relevant regulations and industry best practices
- Oversaw the implementation of data governance tools and technologies, working closely with IT teams and vendors to select and deploy appropriate solutions
- Monitored and measured the effectiveness of data governance initiatives through the development and tracking of key performance indicators (KPIs) and metrics
- Built support for change throughout business unit through direct outreach strategies.
- Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
Process Governance & Change Lead
NBN (National Broadband Network)
11.2015 - 06.2020
- Led change management for major system rollouts, driving strategic initiatives through leadership and executive collaboration.
- Co-managed IT changes in Appian to ensure governance and prevent payment discrepancies in Telstra and NBN systems.
- Assessed and planned change impacts on stakeholders and Delivery Partners, ensuring smooth transitions.
- Collaborated with IT teams to communicate requirements and align on system implementations.
- Developed training plans and conducted readiness sessions for NBN Delivery Partners and users.
- Managed UATs with NBN IT teams, including test planning, execution, defect resolution.
- Led a live pilot run to validate system functionality across NBN and Telstra platforms.
- Implemented Boundary Manager System alongside Geospatial-PNI to enhance network planning governance.
- Created key change artifacts: Case for Change, Stakeholder Analysis, Impact & Risk Assessments, and Business Readiness plans.
- Managed and maintained SharePoint sites as centralized knowledge repositories.
- Developed SOPs, training manuals, and online training modules for external stakeholders.
- Facilitated 15+ training sessions and supported post-implementation adoption strategies.
- Created visual project milestones, weekly reports, and lessons-learned documents.
Subject Matter Expert – MDU Project
NBN (National Broadband Network)
05.2013 - 11.2015
- Management and Delivery of MDU Complex Commercial Project in QLD and NT
- Management & Delivery of NBN MDU Complex Commercial Project in QLD & NT
- Managing a range of internal and external stakeholders including subcontractors
- Responsible of providing contractors scope of work
- Reviewing Designs from Contractors and ensuring they meet NBN Co design guidelines
- Reviewing and analysing BOM & BOQ of designs ensuring cost and quality
- Resolving any technical issues on site, in design and construction
- Ensuring the site has no defect before it gets In-Service
- Resolving any held order complaints and identifying the issues
- Responsible for project completion and Handover to tasks
- Issuing practical completion certificate to contractors after successful delivery of sites
- Installed, configured, and monitored new system features based on user needs.
- Maintained database systems to track and analyze operational data.
Fibre Designer
Vision Stream Private Ltd
02.2013 - 05.2013
NBN Fibre Designer
Service Stream Private Ltd
04.2012 - 02.2013
Network Engineer
City District Govt. Karachi
03.2009 - 01.2010
Operation Engineer
Mobilink PMCL
01.2008 - 02.2009
Education
Master of Engineering -
University of Western Sydney
01.2010
B.S. - Electronics Engineering
Sir Syed University of Engineering & Tech.
01.2007
Skills
- Change management & Governance
- Business readiness assessment
- Organizational development
- Sponsorship management
- Training and development
- Effective communication
Certification
- CCMP - Certified Change Management Practitioner (PmPartner)
- Certificate in Governance and Risk Management (ongoing)
- Business Process Excellence
- Project Management Fundamentals
Timeline
Governance & Change Manager
NBN (National Broadband Network)
06.2020 - Current
Process Governance & Change Lead
NBN (National Broadband Network)
11.2015 - 06.2020
Subject Matter Expert – MDU Project
NBN (National Broadband Network)
05.2013 - 11.2015
Fibre Designer
Vision Stream Private Ltd
02.2013 - 05.2013
NBN Fibre Designer
Service Stream Private Ltd
04.2012 - 02.2013
Network Engineer
City District Govt. Karachi
03.2009 - 01.2010
Operation Engineer
Mobilink PMCL
01.2008 - 02.2009
B.S. - Electronics Engineering
Sir Syed University of Engineering & Tech.
Master of Engineering -
University of Western Sydney
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