Ahsan Khalid
Canberra,ACT
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Bachelor of Information Technology graduate with experience in Project coordination, System Monitoring, and Project deployment. Passionate about applying information technology to address real-world business issues, such as boosting operational efficiency through automation and streamlining workflows in general through digitization. Strong analytical abilities and the capacity to quickly adapt to new surroundings, technologies, and systems. Enthusiastic about collaborating with groups from various disciplines, time zones, and cultures to achieve organizational goals. Eager to gain knowledge from new encounters while pursuing ongoing personal development.
Overview
1
1
year of professional experience
Work History
Enterprise Operations Centre - Duty Manager
Leidos
Canberra, ACT
01.2022 - Current
- Monitoring health of key services and systems for large client organization.
• Establishing immediate priorities of Service Management teams on daily basis.
• Engaging in continual improvement activities to support and improve existing Event Management process.
• Providing daily reports reflective of Operational, Business and Executive priorities and informational needs.
• Facilitating conferences with required key business stakeholders.
• Providing updates to Executive at set intervals and as production issues arise.
• Providing central point of contact for client Executive team.
• Participating and hosting number of daily and weekly operational meetings.
• Collaborating closely with both internal and external teams including but not limited to Incident Management, Change Management, Problem Management and Event Management teams. - Trained employees in essential job functions.
IT Service Desk Officer
Australian National University
Acton, Canberra, ACT
08.2021 - 01.2022
- Client services management: Act as routine contact point. Assist with development of and applies client services standards to resolve or escalate clients’ service problems.
- Service desk and incident management: Received and handled requests for support following agreed procedures. Responded to requests for support by providing information to enable incident resolution and promptly allocatingunresolved calls as appropriate. Maintaining records and advises relevant persons of actions taken.
- Service level management: Monitoring the service provided, in alignment with relevant service level agreements.
- Security administration: Investigating minor security breaches in accordance with established procedures. Assisting users in defining their access rights and privileges, and operates agreed logical access controls and security systems. Maintaining agreed security records and documentation.
- Applications support: Assisting in investigation and resolution of issues relating to applications. Assisting with specified maintenance procedures.
- Writing and maintaining technical, operational and client facing documentation in support of IT service delivery.
- Providing scheduled out of hours work from time to time as required.
- Complying with all ANU policies and procedures, and in particular those relating to work health and safety and equal opportunity.
IT Recruitment Consultant
Hays Recruitment
Canberra, ACT
05.2021 - 08.2021
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Coordinated with IT team leaders to forecast hiring needs and department goals.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Worked alongside global business leader to deploy new training strategies.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Built and executed sourcing, assessment and closing approaches to manage return on investment expectations.
- Wrote and posted technical job descriptions
Education
Professional Year Program -
QIBA
Canberra ACT2019
Bachelor - Information Technology
University Of Canberra
2018
Skills
- Change Management Process
- Process Change Documentation
- Operations Management
- Project Documentation
- Troubleshooting Technical Issues
- IT Support
- Microsoft Office including Outlook, Teams, Word, Powerpoint, Excel, Visio
- Business requirements understanding
- Candidate pipeline management
- Recruitment strategies
- Planning and Coordination
Timeline
Enterprise Operations Centre - Duty Manager
Leidos
01.2022 - Current
IT Service Desk Officer
Australian National University
08.2021 - 01.2022
IT Recruitment Consultant
Hays Recruitment
05.2021 - 08.2021
Professional Year Program -
QIBA
Bachelor - Information Technology
University Of Canberra
Similar Profiles
Jarvis BrownJarvis Brown
Service Desk Manager at LeidosService Desk Manager at Leidos
MICHAEL JOHNSONMICHAEL JOHNSON
Cybersecurity Analyst at LeidosCybersecurity Analyst at Leidos
Reginal TennerReginal Tenner
Service Desk Lead at LeidosService Desk Lead at Leidos
Cody FlanaganCody Flanagan
NRC LAN Admin at LeidosNRC LAN Admin at Leidos
Brayth HartasBrayth Hartas
SRC at Kingsford Smith SchoolSRC at Kingsford Smith School