Ahsan Shahzad
Mount Waverley
Summary
Professional with strong background in IT support and technical troubleshooting. Skilled in diagnosing and resolving hardware and software issues, managing networks, and providing exceptional customer service. Known for effective team collaboration, adaptability, and delivering results in fast-paced environments. Proficient in various operating systems, network configurations, and IT service management tools. Reliable and flexible, ensuring seamless IT operations and user satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
IT Support Technician
Advance Security
02.2023 - Current
- Provided helpdesk support to internal users, troubleshooting hardware, software, and network issues
- Diagnosed and resolved technical problems related to Windows and Office 365 applications
- Assisted in maintaining IT systems and equipment, including computers, printers, and peripherals
- Documented support requests in the IT ticketing system, ensuring timely resolutions
- Educated users on IT best practices, improving overall technical awareness
- CCTV and networking troubleshooting.
- Access controls.
Helpdesk Support Specialist
Mobilink Telecom
12.2007 - 03.2012
- Responded to user inquiries, offering step-by-step technical guidance
- Assisted with new employee IT setup, including workstation configuration and account provisioning
- Maintained IT asset records, tracking hardware and software inventory
- Supported minor network troubleshooting, including Wi-Fi and VPN connectivity
- Ensured compliance with company policies regarding data security during interactions with customers.
Education
Diploma - Information Technology/Cyber Security
Box Hill Institute of TAFE
Melbourne, VIC06-2022
Skills
- IT Support & Helpdesk Assistance
- Troubleshooting & Issue Resolution
- Hardware & Software Maintenance
- Customer Service & Communication
- System Administration Basics
- Networking Fundamentals
- IT Documentation & Ticketing Systems
- Operating Systems: Windows 10/11, macOS
- Software: Microsoft 365, Active Directory, ServiceNow
- Networking: Basic troubleshooting, VPN setup, Wi-Fi support
- Hardware: PC setup, printers, peripherals, troubleshooting
- Security: Basic endpoint protection and patch management
- Hardware installation
Projects And Achievements
- Improved IT response time by 20% by streamlining the ticketing process.
- Assisted in migrating 50+ users to a new system with minimal downtime.
- Created user-friendly IT guides that reduced recurring support tickets by 15%.
Certification
- CompTIA Security+ - Computing Technology Industry Association.
- Microsoft Certified, Azure Fundamentals (AZ-900) - Microsoft.
Languages
English
Full Professional
Urdu
Native or Bilingual
Punjabi
Full Professional
Persian
Limited Working
Timeline
IT Support Technician
Advance Security
02.2023 - Current
Helpdesk Support Specialist
Mobilink Telecom
12.2007 - 03.2012
Diploma - Information Technology/Cyber Security
Box Hill Institute of TAFE
Similar Profiles
Tarun JakharTarun Jakhar
Security Guard at Advance SecuritySecurity Guard at Advance Security
Sehajpreet SinghSehajpreet Singh
Security Guard at Advance SecuritySecurity Guard at Advance Security
Donyea NewtonDonyea Newton
Armed Security Officer at Advance security conceptsArmed Security Officer at Advance security concepts