Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Ahsan Uddin

Sydney,NSW

Summary

I am a Master of Data Science graduate from Charles Darwin University, with a solid grounding in IT and a strong passion for data analytics and enterprise architecture. My experience includes practical applications of tools such as Python, SQL and Power BI, and I am eager to leverage these skills to support ACU's strategic goals. I am deeply committed to solving complex challenges through data-driven insights and excited to contribute to ACU’s innovative and inclusive environment. My dedication to continuous learning and delivering impactful results aligns with ACU’s mission of transforming lives and communities through education and I am enthusiastic about being part of a team that values service excellence and collaborative growth.

Overview

5
5
years of professional experience

Work History

Event Setup Team Member

ICC Sydney
Sydney, NSW
01.2026 - Current
  • Ensure seamless execution of various events.
  • Work on a range of events, from corporate conferences to large-scale concerts.
  • Manage event equipment setup and breakdown.
  • Create an inviting and functional environment
  • Serve both clients and attendees

Store Team Member

Big W
Sydney, NSW
10.2025 - Current
  • Provide friendly and efficient customer service across the shop floor and checkout areas
  • Restock shelves, keep products available and check prices and labels are correct
  • Support daily store operations including stock rotation, opening and closing tasks
  • Maintain visual merchandising, cleanliness and safety standards throughout the store
  • Work collaboratively with the team to meet sales targets and deliver a positive customer experience

Retail Team Member

Krispy Kreme
Sydney, NSW
04.2025 - Current
  • Manage customer inquiries, process orders and track deliveries
  • Handle packaging tasks, ensuring products are properly packed, labeled, and meet quality standards before delivery
  • Coordinate with the production team to ensure accurate and timely order fulfillment
  • Provide product information, assist with invoicing and manage payments
  • Prepare, glaze and display doughnuts and other products according to company quality standards
  • Keeping the entire production facility clean and well maintained to ensure a safe and efficient work environment

Junior Officer, Commercial

bKash Limited
Dhaka, Bangladesh
06.2023 - 02.2025
  • Assigning new merchants to campaigns based on product type
  • Optimizing SMS campaigns for better engagement, sales and brand visibility
  • Ensuring accurate SMS delivery and resolving issues via the SMS portal
  • Tracking merchant performance and analysing call survey data
  • Conducting quality checks to identify premium merchants
  • Archiving monthly data for efficient management

Digital Service Officer (Part Time)

bKash Limited
Dhaka, Bangladesh
12.2021 - 08.2024
  • Responding to customer queries via Live Chat about bKash products and services.
  • Handling complaints and requests, forwarding them to the appropriate department.
  • Recording customer interactions in the internal system.
  • Following Standard Operating Procedures (SOPs) for service delivery.
  • Meeting Service Level Agreement (SLA) requirements for timely resolution.

Education

Bachelor of Business Administration - Finance

East West University
Dhaka, Bangladesh
04-2022

Masters of Data Science - Information Technology

Charles Sturt University
Sydney, NSW

Skills

  • SQL
  • MICROSOFT POWER BI
  • PYTHON
  • MICROSOFT OFFICE
  • SPSS DATA ANALYSIS
  • MACHINE LEARNING POSITIVE
  • ATTITUDE
  • INQUISITIVE
  • PROJECT COORDINATION
  • MICROSOFT 365
  • DATA ANALYSIS AND VISUALIZATION DEMAND MANAGEMENT

Affiliations

Member, Australian Information Security Association (AISA): InfoSec trends, community engagement.

Timeline

Event Setup Team Member

ICC Sydney
01.2026 - Current

Store Team Member

Big W
10.2025 - Current

Retail Team Member

Krispy Kreme
04.2025 - Current

Junior Officer, Commercial

bKash Limited
06.2023 - 02.2025

Digital Service Officer (Part Time)

bKash Limited
12.2021 - 08.2024

Bachelor of Business Administration - Finance

East West University

Masters of Data Science - Information Technology

Charles Sturt University

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Ahsan Uddin