Ahsan Rana

Responsibilities

• Maintain a customer CSAT test drive score above 95 per cent.
• Sell more than 5 Tesla vehicles a week.
• Demonstrate Tesla vehicles to potential customers
• Understand customer needs, budget and lifestyle choices to sell the most appropriate vehicle to the customer
• Ask customer questions to ensure Tesla is the best fit for them.
• Contact customers before test drive to qualify potential sales.
• Greet customer walk ins with a smile, answer customer questions and concerns.
• Book customers for test drive and try close same day orders.
• Convert customers from internal combustion vehicles to electric vehicles.
• Follow up customers after test drives and maximise sales opportunities by asking customer questions around their lifestyle, hobbies and interests.
• Assist customers with delivery questions.
• Follow up customers for payment and registration details to ensure a smooth delivery.
• Contact customers to schedule for delivery.
• Take Inbound calls from customers and convert leads into sales.

Achievements

· Ranked 2nd in APAC From September 2022 to March 2024 by placing 475 orders for Tesla vehicles due to exceptional communication and customer service skills.

· Ranked 2nd in APAC from September 2022 to March 2024 by selling 362 net vehicles due to understanding customer needs , following up after test drive, building a rapport with the customer and selling the best fit vehicle to them.

· Promoted to senior Tesla advisor in 10 months due to excellent sales results and test drive CSAT score in the first three quarters after starting the role.

· Test drive CSAT score of 90 per cent and above from September 2022 to March 2024 due to exceptional communication skills, customer service skills and excellent knowledge of Tesla vehicles.

· Achieved all store metrics – constantly hitting more than 5 sales a week, maintaining a 90 per cent pre drive call volume and a test drive follow up of 95 per cent and making more than 35 calls a day.

· Handle countless customer escalations and convert them to positive customer experience by listening to customer concerns and providing appropriate solutions.

Responsibilities

· Provide exceptional customer service to every customer.

· Communicate with customers to find right product that suit the customer as well as maximise sales opportunities.

· Demonstrate product features to potential customers.

· Process orders for phone plans, internet plans and MBB plans for a wide range of customers including business customers.

· Efficiently serve customers to meet store and personal targets and keep up with the high customer traffic visiting the store.

· Sell range of accessories with every phone plan and MBB plan.

· Speak to potential customers with excellent customer service to see if customer needs can be met with product or service Telstra offers.

Achievements

· Achieved $92 in accessory sales per mobile and MBB connection (target was of $55). Highest in NSW amongst Fone zone owned Telstra stores.

· Actively achieved a net promoter score (NPS) of 90 and above from September 2021 – Feb 2022 due to exceptional customer service and communication skills.

· Achieved 10 metric points out of 10 points from Sep 2021 to Feb 2022. Meaning constantly hit store metrics as well as surpassed accessory and mobile core metrics.

· Highest Gross profit sales per hour (constantly hitting $300per hour, target was of $100 per hour) in NSW due to excellent communication skill and efficiently serving customers in a busy work environment.

· Accumulated 70 per cent of store accessory sales in Feb 2022.