Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Aiaat Al Shawi

Wollert,VIC

Summary

Experienced in delivering exceptional customer service through roles at a travel agency and as a dental assistant. Developed refined communication and problem-solving skills in high-pressure environments. Completed Diploma in Business, bringing strong organizational and client-focused expertise to any role.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Rizon Travel Agency
01.2024 - 01.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Dental Assistant & Receptionist

Northcote Family Dental
01.2021 - 01.2024
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Scheduled, rescheduled and cancelled appointments for dental patients.
  • Helped patients complete necessary medical forms and documentation.

Education

Diploma - Business

RMIT
Melbourne, VIC
12.2023

Certificate 3 in Dental Assisting

Foundation Education
11.2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution

Languages

Arabic
Full Professional
English
Native or Bilingual
Spanish
Limited Working

Timeline

Customer Service Representative

Rizon Travel Agency
01.2024 - 01.2025

Dental Assistant & Receptionist

Northcote Family Dental
01.2021 - 01.2024

Diploma - Business

RMIT

Certificate 3 in Dental Assisting

Foundation Education

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Aiaat Al Shawi